I recently bought an unlocked pixel 3, and put my Fido RCS sim card in it. But I have found RCS is not working. Whenever I go into Android messages settings and enable it, I get a losing screen for a few seconds, then it says "excuse the wait" and that it'll let me know when it's done (which it never does). I have tried erasing my cache, and the storage, as well as rebooting the phone but nothing seems to work. I did some research and found that Fido might need to reset my RCS profile, but the phone costumer support may have trouble understanding, so I'm hoping a supervisor or someone on this forum can help me?
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Hey, I'm also experiencing the same issue. Called Google went through troubleshooting (still no success). Called Fido Support and was initially told that RCS is not supported by Fido/Rogers at this time. I had RCS running just fine on my original Pixel. Any updates as to how to get this working?
I have RCS working now, though I do not know if anything was done on Fido's end. But I followed the instructions in this thread -- https://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/message-id/39244#M39244
For reference, here's what I did on my BYOD Pixel 2:
YMMV but it worked for me.
When my friend and I were with Rogers, all of our messages sent with Google Messages (formely known as Android Messages) were RCS. I recently switched to Fido but my friend is still with Rogers. All of our messages are now sent as SMS, although we didn't change anything else and we both have RCS enabled.
How do I get to send and receive RCS messages again?
Welcome to our Community!
I've moved your post to this existing thread as it treats the same topic.
Can you let us know if you're using a non Fido device at the moment? Also, just to clarify, you're not getting any error message when you enable RCS, correct?
Have you already tried clearing the cache and storage and rebooting the phone? You can also try to steps posted in the solution to see if that changes anything.
Keep us posted.
I found a solution:
Everything seems back to normal now.
Answers to the questions asked. My device was bought at Rogers but I'm now using a Fido SIM card. I was not getting any error message (I had tried several times to switch RCS off and back on). I also tried to clear cache, but that was insuffisant. The solution presented in this thread did not work either. I don't have Carrier Services installed on my device and never had before while RCS was working.
It looks like something went wrong when switching carriers, but I don't what exactly.