On Pixel 2 XL
I had RCS (Enhanced Messaging) enabled on Android Messages for a while but the last few days it's not working anymore. When I go into setting to try to enable it again it just says "Excuse the wait..." while it tries to enable but it never completes
Is the service down for Fido or is it just me?
You should definitely be able to use the service. Have you tried to complete the activation both on and off WiFi?
Have you also made sure you have the most up to date version?
Let me know!
Tried it both on and off WiFi
Android Messages is the latest. Android version I have the June security update but haven't had the July security update pushed to me yet
The service was working for me before and was wondering if you guys or anyone else seeing issues on your end now?
I also tried to clear cache for Android Messages and Carrier Services but it didn't help
i'm currently experiencing this same issue. it just lags on the excuse the wait. and after having 1 live chat session reconnecting while on the device, so i never had them try a network reset for my line. the second rep after switching to pc suggested i try here.
Hey @Mysticone! Thanks for posting
What type of phone are you using? Can you let us know if your Operating System is up to date?
We also suggest deleting the Android Messages app and re-installing it.
Let us know how that goes!
i'm using the pixel 2. i've reset to factory, reset just network settings on phone, uninstalled updates for android messages since thats all i can do with it being my default app. to no avail.
I have a OnePlus 6t prior was using a 5t. At one point I had the option enabled. When I received my 6t I installed the latest Android messages and don't get the option for enhanced chat anymore .I've uninstalled and reinstalled . I have Android pie with Nov security update .Is there something on fidos end that is needed to get this enabled ?
That was the same message as before but it's suddenly working now.
Going into Settings > Advanced > Chat Features now shows me the RCS options instead of asking me if I want to set it up
Guessing whatever server issue got fixed
I asked a few people I know that's also with Fido and they seem to have the same issue as me too
They were connected to RCS and then they're not on it anymore and when they try to enable it again in Android Messages it just keeps trying forever
Have you guys checked to see if this is an issue on your server side?