If the status of the waybill is on hold, this means that an attempt was made and because a signature is required, it cannot be left at the door.

    • You must email hello@qms-tor.com to make arrangements for a new delivery.
    • The email must include your name, phone number, tracking number, and the best 4-hour delivery window and day to re-deliver.
      • Monday to Friday: 7 am. to 10 pm.
      • Saturday and Sunday: 9 am. to 7 pm.


Hope that helps!