During Black friday I decided to go back to Fido to activate new phone lines. Speak to call centre rep was already a bad experience because they didn't know what promotions fido was offering at the time. Anyways, placed new order and got confimation email. Afterwards I got email for tracking # from QMS on Nov 30 saying it will deliver on Dec 1 from 2am-9pm which is a basically the whole day. I missed the order and now have been calling and emailing QMS to arrange 2nd attempt. They said they were able to deliver on dec 4 5-9pm. Great! I've been waiting and keeping and eye out with my outdoor security camera. Still unsuccedsful and there's no pick up options. QMS will only deliver if there are in your area it's as if they're holding our shipments hostage. Hopefully my order will not be sent back to fido. THIS IS A TERRIBLE EXPERIENCE FOR FIDO CUSTOMERS.
Solved! Go to Solution.
We just wanted to post an update as we understand how frustrating having a delayed package can be.
We've been in touch with QMS and they've confirmed there are still some undelivered packages and they are doing their absolute best to get them out to everyone as soon as possible.
We're extremely sorry for the delay and any situations that you may have encountered due to this. The packages will be delivered asap!
@rette16 We've moved your post here too, as it deals with the same topic. You'll get your phone soon!
I've had almost the same horrible experience, except I cannot get ahold of QMS. I've emailed them several times and get no answer at all or an automated email saying they have a large volume of requests and will get back to me shortly (it's been 5 days now). I've tried calling them as well, and it's impossible to get ahold of them (line occupied or voicemail full). I've contacted Fido, and they say they can't do anything which is kind of frustrating since I gave my money to Fido, not QMS. Very disappointing.
Yes. I wrote them at least 6-7 emails which they didn't bother answering or sent back an automatic canned response saying they would get back to me shortly (haha, it's been 8 days now!). I also tried calling them at least 20 times to no avail. I talked to 3 agents and 1 supervisor at Fido and they did NOTHING.
I’ve brought a new iPhone11 on Fido online store. It says that my phone will be delivered by ups, and it will arrived in 3-5 busies day. But it has been 6 days, I still didn’t get my product. I just received a message from QMS. I tried to contact Fido but they just told me to contact Qms. I emailed Qms and call them number, but no response received.
I am so disappointed........
We always do our best to choose the courrier that would get you your phone the quickest and this is why we use QMS for the GTA and GMA.
That said, keep in mind that it has been our busiest season and there are many phones going out. We've gotten an update from QMS and they should be delivering everyone's phone asap!
Some things to keep in mind:
If the status of the waybill is on hold, this means that an attempt was made and because a signature is required, it cannot be left at the door.
Hope that helps!
No, this does not help at all.
I emailed them 7 times... yes, you read that right... 7 times! And got NO answer back. I also tried calling them at least 20 times, and it's impossible to get a hold of them.
And, I'm sorry, but just because it's the busiest period of the year, it's no excuse for offering the worst service ever.
I can't believe Fido does business with this company. And I don't understand why Fido is doing absolutely nothing to help.