QMS delivery service is HORRIBLE!

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I'm a Participant Level 1
I'm a Participant Level 1

QMS delivery service is HORRIBLE!

During Black friday I decided to go back to Fido to activate new phone lines. Speak to call centre rep was already a bad experience because they didn't know what promotions fido was offering at the time. Anyways, placed new order and got confimation email. Afterwards I got email for tracking # from QMS on Nov 30 saying it will deliver on Dec 1 from 2am-9pm which is a basically the whole day. I missed the order and now have been calling and emailing QMS to arrange 2nd attempt. They said they were able to deliver on dec 4 5-9pm. Great! I've been waiting and keeping and eye out with my outdoor security camera. Still unsuccedsful and there's no pick up options. QMS will only deliver if there are in your area  it's as if they're holding our shipments hostage. Hopefully my order will not be sent back to fido. THIS IS A TERRIBLE EXPERIENCE FOR FIDO CUSTOMERS. 

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Re: QMS delivery service is HORRIBLE!

Hey everyone!

 

We just wanted to post an update as we understand how frustrating having a delayed package can be.

 

We've been in touch with QMS and they've confirmed there are still some undelivered packages and they are doing their absolute best to get them out to everyone as soon as possible.

 

We're extremely sorry for the delay and any situations that you may have encountered due to this. The packages will be delivered asap! 

 

@rette16  We've moved your post here too, as it deals with the same topic. You'll get your phone soon! 

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I'm a Participant Level 3
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Re: QMS delivery service is HORRIBLE!

The phone number the Fido agent gave me : 514-932-5173.

I called just now and for the first time in 25 calls, I got though... BUT, of course, no agents are available so I had to leave a message. Let's see now how long it takes them to answer back. 

I ordered my phone on Black Friday (Nov 29) and it's Dec 9 today... not impressed.

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Re: QMS delivery service is HORRIBLE!

Thanks for the info @mloud!

 

I would suggest trying to call them again a few times during the day.  When you get to speak with them, you can arrange to go pick up your phone directly at their office if you don't want to wait for another delivery!



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I'm a Participant Level 3
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Re: QMS delivery service is HORRIBLE!

Still no answer from QMS. This is insane.

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Re: QMS delivery service is HORRIBLE!

Hey @mloud

 

We do know how frustrating it can be, but QMS is not only delivering packages from Fido and their unexpected delay is out of our control. They received an over capacity of shipments and are doing what they can to answer everyone's emails and calls for rescheduling. We hope that it will improve in the future and we take every feedback regarding QMS seriously. 

 

That being said, they will reach out to you as soon as they can. 

 

 

 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: QMS delivery service is HORRIBLE!

I think Fido should find a best solution about QMS. My phone was expected Dec 01 (I received a notification in message). I emailed QMS the time of my availability.  I didn’t get a reasonable answers from the response that I got from them. The only email that they response was due to high seasonal volume etc. I emailed 4 times already but the only response I got was that! It’s said it going to be delivered on Dec. 5th but base on the tracking it put on hold on Dec. 7th. I called Fido Dec. 8th & the representative said it will be delivered on Dec. 9th (today). But my package never came. On my email that I received from fido it only take up to 7 business days to receive my new phone. I chose to do it online because of the black Friday promotion but I didn’t expect this to happen. I’ve been a good customer to this network. I hope I’ll here a clear response from & will receive my phone soon. Thank you!

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Re: QMS delivery service is HORRIBLE!

Same bad experience with QMS. I still don't have the phone that I ordered online on Nov 29th. QMS tracking indicated delivery will be between Dec 1st and Dec 2nd. On Dec 5th, they put order on hold indicating "Parcel NOT Received". On Dec 6th, they put order back on hold indicating "No one home", which is a complete lie as I was working from home all day on that day. Multiple emails to QMS, but not even a single reply. I called them so many times, waited hours in queue. Most of the times, their phone system hung up on me after being on hold for so long. When I finally got hold of them, they said that it will be delivered as soon as they can. QMS rep didn't want to hear anything else from me and became so rude and hung up on me and told me to call back next day for more specific time of delivery. I have been calling them everyday for the last 3 days and they keep saying to call back next day to see when the phone will be delivered. One of the Fido manager also sent email on my behalf, but nothing got done. I never dealt with any company that is so incompetent. I am not sure why Fido is using them as they clearly can not deliver and keep giving false information to customers.

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Re: QMS delivery service is HORRIBLE!

Hey @NavK1

 

I wanted to start off by apologizing for any inconvenience these delays have caused you.

 

We are aware that, due to this extrememly busy season, our delivery partner, QMS, is experiencing longer shipping delays then usual and are terribly sorry for this. They are doing their best to deliver your package as soon as possible.

 

If the status of your delivery is on hold, your best bet will be to send an email to hello@qms-tor.com to make arrangements for a new delivery. The email must include your name, phone number, tracking number, and the best 4-hour delivery window and day to re-deliver between Monday to Friday: 7 am. to 10 pm and Saturday and Sunday: 9 am. to 7 pm.

 

This will be the fastest way to get in touch with them and ensure your package is delivered in a timely manner. 

 

I hope this helps! 



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Re: QMS delivery service is HORRIBLE!

Thanks @FidoAmanda , but I have done all that multiple times. I have sent them multiple emails at hello@qms-tor.com with my name, phone number, tracking number, and the best 4-hour delivery window, but they didn't reply back to my emails or emails sent by Fido manager who was trying to help me the other day. I think Fido should give contract to SMS (Santa Messenger Services) as he does pretty good job delivering all the packages every year. LOL! (just trying to inject some fun in this conversation as this has been very frustrating experience for me and all the other Fido customers like me).

 

 

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Re: QMS delivery service is HORRIBLE!

Hey everyone!

 

We just wanted to post an update as we understand how frustrating having a delayed package can be.

 

We've been in touch with QMS and they've confirmed there are still some undelivered packages and they are doing their absolute best to get them out to everyone as soon as possible.

 

We're extremely sorry for the delay and any situations that you may have encountered due to this. The packages will be delivered asap! 

 

@rette16  We've moved your post here too, as it deals with the same topic. You'll get your phone soon! 



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Re: QMS delivery service is HORRIBLE!

@FidoNick Thank you for adding me here. But in my case I called the fido 3 times today & the 1st agent as she told me that fido sent already the parcel to QMS so she gave the contact # of QMS so I can contact & ask the agent if when is going to be delivered. The agent of QMS told me that the service provider(Fido) haven’t sent any parcel for me. But I have the tracking details of QMS. So what’s going on? Then I called Fido again and now is under investigation. This is the most horrible experience I have encountered.

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