Prepaid - Remove add on

[keidon]

Hi Fido

I am trying to save money by cancelling my $30/month data add-on so it does not renew itself next month. Other than replacing with another data add-on, I cannot find how to just cancel add-on using the 611 service.

Also, if I do cancel the add-on right now do I lose all the current unused data within the current month cycle?

[Debbielee0801]

Hey, fido

I have the same issue as well. I would like to remove the data add on from my prepaid plan. How can I do? 

Thank you! 

[KAPABLE-K]

Hello @Debbielee0801,

Welcome to the community!

You will need to contact customer service, you can do so through any of the available methods listed here.

[Debbielee0801]

Thank you for your answer. For now, would you mind to provide me the customer service phone number calling from outside of Canada? Cause I have a trouble to go thought fido website. 

Thank you!!

[KAPABLE-K]

Hello again @Debbielee0801,

You can that info including all the other methods of contact Fido from the link I provided above.

[Debbielee0801]

Thank you for reply

[mrosenfield]

Help me too!!! I’m havin the same issue and just wana cancel it 

[FidoPamela]

Hey @mrosenfield!

Welcome to the Community  

I'll be sending you a PM shortly so we can take a look at this together. 

Talk to you soon! 

[irisdong3521]

please help me too! I currently facing the same problem!

Thanks

[FidoFrancois]

Hi @irisdong3521,

Keep an eye on your inbox, we'll be sending you a PM shortly. Alternatively, you can contact us here.  

[khanhchel99]

can you also help me with canceling the data add on?

[FidoPhilippe]

Hey @khanhchel99! Philippe here. Welcome to the community.

Just to clarify, do you have a data add-on on a prepaid account?

If so, you can contact us here for assistance or we can send you a PM via the community.

[Nina13]

Same issue with me! How can I remove the 30$ add-on data?

Thanks!

N

[FidoClaudia]

Hey @Nina13,

Welcome to our Community

I'll send you a PM to look into this with you. For future reference, you can contact us through here directly for all account related inquiries.

Keep a eye on your inbox for the PM, talk soon!

[FidoPierre · Accepted solution]

Hey @keidon

If the option is cancelled you'll lose access to the data connection altogether. Removing these kinds of features is not currently available through our self-serve options at the moment.

I'll be glad to help you with these changes; I'll send you a PM right now so we can check it out! 

[kevangel]

If that's the case I will have the data add-on cancelled when my data usage is near the limit. I still have 800MB left.