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Phone upgrade

I'm a Participant Level 1
I'm a Participant Level 1

Hi guys,

I recentky upgraded my phone, but did not get any order email for the new phone nor money was taken from my credit card. When I try to upgrade the phone I get the following message:


It looks like you’ve already requested a device upgrade. Please wait until your current order is processed before upgrading your device again.


I am not sure if my order went through or not. I would appreciate any help with this.


I'm Qualified Level 1
I'm Qualified Level 1

Hi @khalilelhachem,


Welcome to the Fido community!


It sounds like your order was placed but it just wasn't processed as yet, you should receive the email once the order gets processed. 

You can always reach out to customer support to verify the order did go through.