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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Paid too much！！！
Please Help Me！！！ I found that from this August, my bill jumped up to 700 from 70 !! which is significantly unnormal! I would like to know if there is issue or mistakes for the fido system!
Complaining about overcharge
My daughter's phone contract expired October 12, 2021 and we went to another provider for a cheaper monthly plan on October 16 2021. Fido charged my daughter $45 per month and when I look to pay for her last month usage it went to $256.47 which shoo...
text doesn’t work
Hi! I just became a Fido User and I'm trying to figure out how it works ! I have a problem with my Text messages, I can text others when I don't have Internet connection but I don't receive the answer to them until I reconnect to Internet...how do it...
Returning a device, $50 activation fee and losing my account for 30 days
Hi I upgraded my device through the express pickup service, and received it at a Fido store. I got my new phone 2 days ago, but after seeing the phone in person I decided to return it and select a different model. But now the Fido employee at the sto...
I didn't receive my phone
I got message from Purolator and relized my pakage has been delivered to my old address. However, I told the angent to change my address during the first phone call. I called again to request address change after I got conformation letter that showed...
