OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
3GB data plan only
Hi Support, How do I prevent receiving calls from a data plan only plan? I'm getting charged $1 for incoming call but I'm not even using it. I have no way to contact Fido support during their Covid pandemic but through Community for help. Thanks!
Exclusive offer that's better than i JUST got?!
I took advantage of a great deal on Black Friday, got the new phone I wanted and a plan that is fine. Today i noticed I have an Exclusive offer in the app that's better than the one i just signed up for. What gives? Here's what I got: 4 G /$45 monthH...
Charged for service never used
I am a FIDO customer since 2013. I ordered a SIM card online. I never received the SIM CARD as it was sent to wrong address. I called FIDO and Sim was reissued and Fido Case # C161343999 was generated. I received the new SIM card on Dec 12th, custome...
Returning A Phone
I upgraded my phone from Fido's website along with a new plan and I wanted to know if I was eligible for a refund despite already activating the new SIM card. It hasn't been a week yet, only a few days. If I am, how does the return process work? How ...
Bad. Customer service
Rep was unable to answer to my billing questions and she was v unprofessional and i remind her to refresh the customer while put on hold. She was unable to fix my bill when I request to speak to Supervisor or manager she put my again on hold without ...
