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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23738 Views
  • 0 replies
  • 8 likes

Long distance calls not working

I get 1000 minutes every month as part of Fido post plan package. I have not consumed the quota but when I try to make long distance calls from my Fido Canada number to India, it does not go through. I have contacted customer care several times but t...

ichhas4 by I'm a participant level 2
  • 2310 Views
  • 2 replies
  • 0 likes

Poor cell service

Today I started to experience intermittent problems with cell service. In a while I had full bars and then none or just couple. It could not even connect to data. When I made a call, on the other side they could not hear me... I've been at location w...

PetraJ by I'm a participant level 1
  • 691 Views
  • 1 replies
  • 0 likes

New line promo

So Fido has a $45 for 10gb for adding a second line promo on. When I called Fido they said my current 2nd line did not qualify as it was only for new lines. When I explained my second line was BYOP and I could cancel the line with no penalty and simp...

Hawklan by I'm a participant level 2
  • 1135 Views
  • 3 replies
  • 0 likes

Resolved! Fido roam - phone settings

Hi, Do I need to enable data roaming on my iPhone to be able to use Fido Roam while in Canada? e.g:  If I am out of range of Fido network and only Telus is available.  Thank you for any input  

glouglou by I'm a participant level 3
  • 1114 Views
  • 2 replies
  • 0 likes