General Support
Our place for general support posts about Fido.
Showing results for 
Search instead for 
Did you mean: 


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


3GB data plan only

Hi Support, How do I prevent receiving calls from a data plan only plan?  I'm getting charged $1 for incoming call but I'm not even using it.  I have no way to contact Fido support during their Covid pandemic but through Community for help. Thanks!

Kwongkm by I'm a Participant Level 2
  • 3 replies

Exclusive offer that's better than i JUST got?!

I took advantage of a great deal on Black Friday, got the new phone I wanted and a plan that is fine. Today i noticed I have an Exclusive offer in the app that's better than the one i just signed up for. What gives? Here's what I got: 4 G /$45 monthH...

anothername by I'm a Participant Level 1
  • 1 replies

Charged for service never used

I am a FIDO customer since 2013. I ordered a SIM card online. I never received the SIM CARD as it was sent to wrong address. I called FIDO and Sim was reissued and Fido Case # C161343999 was generated. I received the new SIM card on Dec 12th, custome...

aziz2k4 by I'm a Participant Level 2
  • 1 replies

Returning A Phone

I upgraded my phone from Fido's website along with a new plan and I wanted to know if I was eligible for a refund despite already activating the new SIM card. It hasn't been a week yet, only a few days. If I am, how does the return process work? How ...

Bobby25 by I'm a Participant Level 1
  • 1 replies

Bad. Customer service

Rep was unable to answer to my billing questions and she was v unprofessional and i remind her to refresh the customer while put on hold. She was unable to fix my bill when I request to speak to Supervisor or manager she put my again on hold without ...