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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Calls going to voicemail
Calls to my iPhone 13 are intermittently going to voice mail. It's a new Fido account. And some calls do get through. Why does it randomly send calls to voice mail?
Resolved! Phone backorder
Hello, I placed an order quite a while on fido.ca and so far has been a month and no information about the status of the order, just an email a couple of day after place the order and thats it (related to backorder 2 week, already have been 4 week). ...
Existing customer cannot change plans on the website
Existing customer trying to switch to a different plan here.The Fido.ca website keps getting stuck on the "Choose your plan type" step. I have tried this in FireFox, Chrome, and Edge browsers, all with the same issue. The App only shows one recommen...
Get a return label
I want to return my phone device. I have purchased it online and fido sent it from CTDI(1595 north service RD E suite unit2. Oakville, ON)Now I need a return label. I call Fido support but they can not transfer my call to the agent.Is it possible to ...
Resolved! Credit: Payment Program Promotion
Dear Fido, I'm planning to upgrade my plan offered by Fido through a text message. I'm just wodering if I change plan, will I still be able to get the monthly credit: payment program promotion I currently have? Thanks! Yours sincerely, Shau
