Order process

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I'm a Participant Level 3 Cooper6919
I'm a Participant Level 3

Order process

I ordered a new phone 2 days ago and I haven’t received anything yet about it being shipped it has been approximately 46 hours since I placed the order how long does this take ?

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Re: Order process

Hello @Cooper6919,

 

Welcome to the Community! 

 

An order can take 24 hours to get processed and it wouldn't get processed on the week-end. 

 

Also, depending on the inventory of the device, the delay can vary. 

 

You'll get an e-mail confirmation once your device has shipped! 

 

Hope this helps! 

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Solution

Re: Order process

Hello @Cooper6919,

 

Welcome to the Community! 

 

An order can take 24 hours to get processed and it wouldn't get processed on the week-end. 

 

Also, depending on the inventory of the device, the delay can vary. 

 

You'll get an e-mail confirmation once your device has shipped! 

 

Hope this helps! 



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I'm a Participant Level 3 Cooper6919
I'm a Participant Level 3

Re: Order process

Do you tell you if it is out of stock ? 

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Re: Order process

Hey @Cooper6919

 

If the phone becomes out of stock after you've placed the order, we would email you to let you know about additional delays.

 

 



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