Credit Card Charged but Order Not Processes

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I'm a Participant Level 2 Kimi3
I'm a Participant Level 2

Credit Card Charged but Order Not Processes

I was trying to get a new phone and plan through an exclusive offer in my fido account. After completeing all the steps, I got a pop up error that somthing went wrong and the order cannot be processed. I chekced my credit card statemnet and I was double charged for this order. One of the charges was credited back right away but the other one has not yet been credited back.

Accepted Solution

Re: Credit Card Charged but Order Not Processes

Hey @Kimi3

 

Welcome to the community Smiley

 

If the order didn't go through, the amount you paid for the phone should automatically be refunded to your card within 5 days.  I'll send you a PM so we can take a look at your account to figure out why the order didn't go through.

 

Talk to you soon!

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I'm a Legend Level 1
I'm a Legend Level 1

Re: Credit Card Charged but Order Not Processes

Hello @Kimi3,

 

You should call customer service to have them look into your account to better assist you.

 

Happy holidays!

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I'm a Participant Level 2 Kimi3
I'm a Participant Level 2

Re: Credit Card Charged but Order Not Processes

they were closed today.

I try again tomorrow.

 

Happy holidays to you too.

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Re: Credit Card Charged but Order Not Processes

Hey @Kimi3

 

Welcome to the community Smiley

 

If the order didn't go through, the amount you paid for the phone should automatically be refunded to your card within 5 days.  I'll send you a PM so we can take a look at your account to figure out why the order didn't go through.

 

Talk to you soon!



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Former Moderator FidoPamela
Former Moderator

Re: Credit Card Charged but Order Not Processes

Hey @Kimi3

 

Were you able to get this sorted out? 

 

Don't hesitate to reach out if you still need help, we're here for you! 



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