Order process

[Cooper6919]

I ordered a new phone 2 days ago and I haven’t received anything yet about it being shipped it has been approximately 46 hours since I placed the order how long does this take ?

[FidoAnthonyZ · Accepted solution]

Hello @Cooper6919,

Welcome to the Community! 

An order can take 24 hours to get processed and it wouldn't get processed on the week-end. 

Also, depending on the inventory of the device, the delay can vary. 

You'll get an e-mail confirmation once your device has shipped! 

Hope this helps! 

[Cooper6919]

Do you tell you if it is out of stock ? 

[FidoJulien]

Hey @Cooper6919

If the phone becomes out of stock after you've placed the order, we would email you to let you know about additional delays.