Ombudsman

Ombudsman

Ombudsman

aarinsmith
I'm a Participant Level 2

Ombudsman

I've been trying to get in contact with ANYONE who can help me resolve an issue and have just been redirected around with NO help. I'm trying to get in contact with an ombudsman or someone to escalate this issue and file a formal complaint. I 've been with Fido for years and have never had such a massive problem trying to get an issue resolved. The customer service has gone so downhill. Has anyone else been having these issues? can someone point me in the direction of someone who can do something?

2 REPLIES 2
Cawtau
Senior MVP

Hello Aarinsmith,

 

  Welcome to the community!

 

   You should note that you will only be referred to the Ombudsman once the proper escalation process had already been exhausted (see here). You might also refer here for steps to Resolve a Concern.

 

Hope this helps 😀

 

Cheers

 


aarinsmith
I'm a Participant Level 2

I'm not sure how to get in touch with a manager as everytime I have requested I have been disconnected.