I've been trying to get in contact with ANYONE who can help me resolve an issue and have just been redirected around with NO help. I'm trying to get in contact with an ombudsman or someone to escalate this issue and file a formal complaint. I 've been with Fido for years and have never had such a massive problem trying to get an issue resolved. The customer service has gone so downhill. Has anyone else been having these issues? can someone point me in the direction of someone who can do something?
I am currently trying to resolve what can only be described as robbery on multiple levels. 4 representative providing false information now I have no phones and I'm on hook for $3000. No one seam to know anything.
Hi there what is the highest level of escalation? I know in the past it has always been office of the ombudsmen however someone from the office of the president has recently told me the office of the ombudsmen no longer exists as of March 2020?!? Have I been lied to? Since your posting about escalating to office of the ombudsmen is from this July. Please verify! I have been a customer for 10+ years and am not happy at all with all the misinformation between agents, supervisors and upper management and possibly lying.