I've been trying to get in contact with ANYONE who can help me resolve an issue and have just been redirected around with NO help. I'm trying to get in contact with an ombudsman or someone to escalate this issue and file a formal complaint. I 've been with Fido for years and have never had such a massive problem trying to get an issue resolved. The customer service has gone so downhill. Has anyone else been having these issues? can someone point me in the direction of someone who can do something?