July 2021
I've been trying to get in contact with ANYONE who can help me resolve an issue and have just been redirected around with NO help. I'm trying to get in contact with an ombudsman or someone to escalate this issue and file a formal complaint. I 've been with Fido for years and have never had such a massive problem trying to get an issue resolved. The customer service has gone so downhill. Has anyone else been having these issues? can someone point me in the direction of someone who can do something?
November 2022
I've been trying to get in contact with ANYONE who can help me resolve an issue and have just been redirected around with NO help. I'm trying to get in contact with an ombudsman or someone to escalate this issue and file a formal complaint. I 've been with Fido for years and have never had such a massive problem trying to get an issue resolved. The customer service has gone so downhill. Has anyone else been having these issues? can someone point me in the direction of someone who can do something?
November 2022
Hello Rtgvnn,
Welcome to the community!
Sorry to hear you have been unable to resolve your issue. However, as already noted in this thread, you will only be referred to the Ombudsman once the proper escalation process had already been exhausted (see here). You should also note that this forum is community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. If you would like to further discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
You might also refer here for steps to Resolve a Concern.
Hope this helps 😀
Cheers
November 2022
November 2022
Hey @comcomtech! We're sorry to read about your experience with our customer service. This doesn't sound right at all.
Please note that Former Fido customers who have cancelled their accounts can still access their bills online for up to 18 months.
That being said, we would be happy to assist you with your request and review the whole situation with you. We're available over the phone or via Live Chat on our website as well as via private messages on social media : Facebook , Twitter, or Instagram.
December 2021
I am currently trying to resolve what can only be described as robbery on multiple levels. 4 representative providing false information now I have no phones and I'm on hook for $3000. No one seam to know anything.
January 2022
Hey @zeljko,
That's not what we want to hear. I will be sending you a PM via the community in order for us to investigate the situation.
We hope to hear from you soon!😀
July 2021
January 2022
Hi there what is the highest level of escalation? I know in the past it has always been office of the ombudsmen however someone from the office of the president has recently told me the office of the ombudsmen no longer exists as of March 2020?!? Have I been lied to? Since your posting about escalating to office of the ombudsmen is from this July. Please verify! I have been a customer for 10+ years and am not happy at all with all the misinformation between agents, supervisors and upper management and possibly lying.
January 2022
July 2021
I'm not sure how to get in touch with a manager as everytime I have requested I have been disconnected.