Hey @Cha4
Thank you for your loyalty, and I can assure you that we value all our customers, new and old.
We also provide exclusive offers for your lines, which you can usually find online by logging into your Fido.ca profile. Have you had a chance to take a look or did you get the chance to discuss those options with our agents?
In terms of device pricing though, those do change as promotions or discounts are available for a limited time only. These bill credit promotions are available to all, and you can also visit our website to find more info on our ongoing clearance or limited time offers
Hope this clarifies 
Hello @Cha4
We definitely want you to get the bet possible experience with us when you contact the customer service. Based on what you explained, it seems that we couldn't find an offer that you like.
However, it's important to know that we are always working to offer you the best promotions that we have on our end. Also, we can only go with what's available on our end.
We would be happy to go over what was discussed with you, simply to make sure that you received the best options.
There's a PM coming your way. Talk to you soon.
Thanks for the clarification @Cha4
As mentioned though, the promotions and discounts will be based on what's currently available.
Device pricing is the same for all customers. Even if your friend did not have to pay the an upfront cost of $205 for the device, that amount will be added to the total financed amount we provide. In other words it's added to the total that will then be divided over 24 equal payments for the duration of the term. You can read more about our Fido Payment Program for more info.
What will vary though will be the bill credit linked to your device.Since those are a limited time promotions, they are subject to change as we constantly review our prices.This also means that if you did not purchase your phone at the same time as your friend, the applicable promotion may not be the same.
However, if your purchase was made within the 15 satisfaction warranty, we can arrange a correction to the updated promotion (if applicable).
Hope this clarifies, and we've replied to your PM. We'll continue with you there
Hello Cha4,
Welcome to the community!
@Cha4 wrote:...they want me to buy out my $1000 contract to get a better deal?!? Ridiculous.
No help no understanding, no flexibility for longtime loyal customers....
That has nothing to do with customer loyalty. You are under contract. You agreed to finance your phone with a particular set circumstances. I understand it's frustrating finding a better promotion or deal after you've made your agreement. That's why Fido offers their 15-day Satisfaction Guarantee. However, you made your agreement two months ago. Unfortunately, that is outside of their guarantee timeline.
Hope this helps 😀
Cheers
Hello again,
@Cha4 wrote:...Something called goodwill...
You were provided a gesture of Goodwill.
@Cha4 wrote:...the only perk I received with my new contract was a lower monthly bill, and 2 extra gigs...
You're just not satisfied with their Goodwill gesture. Some people would be happy to receive an extra 2 GB of data.
Cheers
Hello again,
You are comparing your loyalty plan you received two months ago with a current promotion. You received a good deal when you made your agreement. However, promotions with potentially better deals may be available after you've agreed to a contract. That does not mean that you did not receive a good loyalty deal when you made your agreement.
It's also possible other promotions will be available for Black Friday and the run-up to Christmas which could be even better than the current promotion. That doesn't mean that people who opted for the current promotion didn't get good deals. That's the nature of promotions. Unfortunately, you're now under contract. If you wish to avail of any future promotions, you would have to either wait until your current contract expires or buy-out your contract.
Cheers
Hey @Cm2017, we would hate to see you leave. We always want to provide our customers with the best possible solutions and offers. That being said, we can also only offer you options we have available at this time. There are plenty of reasons to pick Fido over another carrier. I am going to send you a PM so we can double-check the past offers and review all options together!
