Hey @clouts,
Welcome abord the Community!
Did you check your junk email folder by any chance?
As for the device, it's not back-ordered. We received a higher than expected volume during our Black Friday offers which has caused a slight delay in the processing of our customers requests. Your phone should arrive shortly.
You can always contact us to double-check everything for you, or I can send you a PM right here. Let me know.
