cancel
Showing results for 
Search instead for 
Did you mean: 

New sim card (prepaid)

FidoUserTran
I'm a participant level 1
I'm a participant level 1

Hello,

 

I am already a customer of Fido as I have an active prepaid sim card. My old phone is broken and I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan.

 

I went to a Fido Store to buy a new sim card because the previous one is too big.

The seller told me they could not activate it in store and asked me to go online after I bought the new multi-sized sim card.

 

Unfortunatly, I could not find the option to activate a new sim card.

 

How do I activate my new sim card while keeping everything the same?

 

Thanks,

-Tran

 

 

43 REPLIES 43

WgB
I'm a participant level 2
I'm a participant level 2

Hi! Yes, I did, and it is that number I am entering, but Fido is not recognizing it. I'm new on this forum so not certain where the PM is, will it pop up?

FidoPierre
Former Moderator
Former Moderator

Hey @FidoUserTran

 

This particular option is not available through My Account at this time for our prepaid customers. I'll be glad to help you out with the SIM card change, I'll send you a PM and we can set up the change together. Smiley