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Monthly Data Top Ups

I'm a Participant Level 1
I'm a Participant Level 1

A few months ago I added two monthly data top ups to my plan and ever since, I have been trying to cancel them. I have texted CANCEL to 222 so many times it's getting ridiculous. Yet every time, I get a reply (in French for some reason despite the fact that I have always done everything with Fido in English) thanking me for choosing a top up option and that they'll tell me when I can use it. Which is exactly the opposite of what I'm trying to do. I am going to call Fido to get this fixed once I have the time, but is anyone else having this problem when trying to cancel monthly top ups this way?



Hey @GabyWeasley! Thanks for contributing your fist post. Smiley


Were you able to call in and get this fixed? If not, you can contact us here for assistance or we can send you a PM via the community for assistance, as we'll have to access your account to see what's going on.


Let us know!