Hey @Pinky_brown! Philippe here.
We'll be happy to help you with ways to lower your bill. You can contact us for that here or, at your request, we can sent you a PM to take a look at your account.
Hope to chat with you soon!
Hello,
@randaya wrote: ...Fido is affraid of the truth. They deleted my previous post.
Your post was likely deleted because it violated Fido Community's Terms of Use.
Cheers
Hello Pinky_brown,
Welcome to the community!
I understand the desire to reduce your bills given the current situation. However, it appears as though you're currently subsidising a phone and are on contract. The fees for switching your plan from an Extra Large plan would be an adjustment required for paying off your phone with a plan containing less or no subsidy. If you did not wish to pay that fee, you might consider switching to a different Extra Large plan with less data. Those plans would have the same amount of subsidy towards your phone.
You should note that Fido is ensuring that services will not be suspended or disconnected for any customers experiencing financial difficulties over the next 90 days. In addition, we will support our customers facing financial uncertainty because of Covid19 with more flexible payment options (taken from here). If you're unable to make full payment on your bill, you'll likely have to arrange a payment schedule. To make an arrangement, you'll need to contact the credit operations team.
Hope this helps 😀
Cheers
Hello again,
Sorry to hear you did not find my previous reply helpful. However, you seem to have missed some relevant information. I understand you might not require that amount of data.
@Cawtau wrote ...you might consider switching to a different Extra Large plan with less data...
You should also note that Verizon does not operate in Canada.
@Pinky_brown wrote:... I only have the ex large package because that's all your company had for A larger Data plan...
It seems like you're referring to two different things: amount of data and amount of subsidy. Most of Fido's plans have different data and subsidy options. Fido did offer Bring Your Own Phone (BYOP)(ie no subsidy) plans with 15GB of data (same amount as your plan) so that's not the reason you got an Extra Large plan. You likely received an Extra Large plan to subsidise a device. Did you get a device with your plan? The Extra Large plans allows customers to pay less upfront for their devices. However, it also means that they pay more monthly to pay-off the rest of the phone cost.
@Cawtau wrote:...The fees for switching your plan from an Extra Large plan would be an adjustment required for paying off your phone with a plan containing less or no subsidy....
The $82 required is the amount remaining on your phone. If you wish to lower your bill, you still need to pay-off the full amount of your phone. That can either be done by paying the downgrade fee (amount remaining on your phone) or switch to a plan which contains the same amount of subsidy towards your phone. That is, a swtiching to a different Extra Large plan with less data.
Hope this helps 😀
Cheers
