Long Distance Charges for Toll Free number call to ASUS

Long Distance Charges for Toll Free number call to ASUS

Long Distance Charges for Toll Free number call to ASUS

J2014
I'm a Contributor Level 1

Long Distance Charges for Toll Free number call to ASUS

Hi,

 

How is everyone? I am sharing my experiences with all FIDO customer. Two weeks ago I bought an ASUS router @ Best Buy. I called the ASUS Toll Free number for Technical Support. I receive my Fido bill yesterday by mail @ 12:06 PM and I was surprised that FIDO had charge me for Long Distance call. I had called FIDO yesterday @ 1:35 PM c/o Miranda and she advises me to call ASUS. Today @ 12:15 PM, I had call ASUS c/o Renessa and she advises me to open a dispute with FIDO. Now I am like a ping pong ball. This is the first time I encountered that I had been charge for calling a technical support. I need assistance on who I can deal with the charges. Thank you and have a good day.

14 REPLIES 14
Cawtau
Senior MVP

Hello J2014,

 

  Welcome to the community!

 

  Sorry to hear you've received that unexpected long-distance charge on your bill. Firstly, you should note that toll-free numbers are only free from long-distance charges when called from their designated locations. For example, dialling a European toll-free number from somewhere in Europe would not be considered long-distance while dialling that same number from Canada or elsewhere would incur long-distance charges. Generally, North American toll-free numbers can be dialled from Canada without long-distance charges. However, it does depend on whether the company (owner of number) wishes to include both Canada and US (and/or Mexico). There may be some NA toll-free numbers which are only available to call from the US.

 

  What toll-free number did you call? For some reason, the Asus Technical support hotline provided by a Google search (800-820-6655) appears to be from China (see here). Is that the number you called? That could be the reason for the long-distance charges. There doesn't appear to be a toll-free number from the Asus Canada Support website. Their assistance seems to be solely via Live Chat.

 

Hope this helps 😀

 

Cheers

 


J2014
I'm a Contributor Level 1

Hi,

 

How are you? Thank you for the response appreciated that. I actually call 1-888-678-3688 for ASUS. On my bill I had a duration of 2 minutes for this call and there were no charges on it as it is a toll free. I don't know why I had an outgoing call on number 812-282-2787 and this is where the long distance charge takesplace. I did not dial this number. Eventhough the long distance charge is only $17.60 it is still a wrong charge to me. I wish this would help and credited back to me the said amount .

 

Thank you and have a good day.

Hey @J2014!

 

That is definitely a odd. Is it possible that at any time during your call Asus had you call a different number? Also, on your invoice, do you see the call to the toll-free number or do you only see the call to the 812 number?

 

Let us know and we'll go from there Smiley  



J2014
I'm a Contributor Level 1

Hi Nick,

 

Thank you for the response. I had attached the picture of my Fido Bill for your information. I only called 1-888-678-3688 on September 27, 2020 wherein there were no charge on it. I did not dial the 812-282-2787. Hope this will help. 

 

Have a good day.

 

 

IMG_5940.jpg.

J2014
I'm a Contributor Level 1

Hi Nick,

 

I apologize on why the picture got upside down.

Hey @J2014

 

I'll send you a PM so we can take a look at this together.

 

Talk to you soon!



J2014
I'm a Contributor Level 1

Hi,

For all you guys, thank you for those responses. Anything follows on this issues?

I have sent you a PM!

J2014
I'm a Contributor Level 1

Hi Daniela,

 

How are you? Thank you for the assistance. I already filled-up the form.

Hey @J2014

 

I can see here that we sent you a PM.

 

See you over there, we can continue together from there.



J2014
I'm a Contributor Level 1

Hi Kenny,

 

How are you? I already filled-up the form.

Hello @J2014,

 

We got back to your PM! 

 

-FidoAnthonyZ



J2014
I'm a Contributor Level 1

Hi AnthonyZ,

 

Any update on this issue?

Hey @J2014! Philippe here. I hope you're doing well. Smiley

 

I'll send you a PM to look into this with you. Talk to you soon!