Link Mobile with Internet Account

[nosferadru]

Hello, 

I have an existing Fido Internet account which I've had for several months, and recently decided to also use Fido for a mobile phone account. Recently I went into a store and transfered over my number and got a new phone. 

I mentioned while I was there that I already had an internet account, and the specialist told me the two accounts would be seperate things. However, I did think I would still be able to see both my mobile and internet accounts on the same MyAccount dashboard I already had...

I got an email that my first bill was ready, however signing into my MyAccount I still only saw my internet account; I contacted Chat Support and was told it's because my new account is a seperate thing and it was not possible to have the two accounts show together on the same page, and that I would have to use a different email address and register my new phone account seperately (which I have not tried to do so yet). 

I do appreciate the help of the chat support specialist, however I've seen people with a similar issue get it fixed by posting here on the forums and thought it'd be worth a try, seeing as I find it a little frustrating that the solution is to have two different Fido accounts with two different logins for one person, when I wanted to save trouble and use the same provider for two services? Especially since on my MyAccount page there are advertisements for adding a mobile line to my account, which I thought I was doing by going into a store and getting a phone.

Any help or insight would be greatly appreciated! Thank you everyone for your time.

[FidoAlex]

Hey @nosferadru, Alex here and I'll be happy to help.

While your mobile account and your home internet account are indeed 2 different accounts, you should be able to access both of them from the same online profile, assuming both are under your name. 

Even if they were created separately, we should still be able to link them together and allow you to access both of them from the same login. 

Any of our agent from our customer service will be able to help you with that so feel free to get in touch through any of our channels here. 😊

[nosferadru]

Hey @FidoAlex , 

Thank you very much for your reply!

Unfortunately I've already tried going through chat support to inquire about this, but was told accessing both accounts with the same login wasn't possible for some reason? I'm totally fine with, and understand that, both accounts are indeed seperate accounts, however I would love to be able to access them both with the same email/ my account login. I was told this was not possible and that I'd have to made a second online account for the phone account.

They are indeed both under my name, and I used the same email address for this new cellphone account that was already registered when I signed up in store.. So I'm not sure if I even could make a second account? I haven't tried.

I'm more than happy to contact support again but I'm afraid of being given the same answer again and not understanding what the problem is, to be honest.  

Thank you again for taking the time!

[FidoAlex]

I'm sorry to hear this @nosferadru, that's definitely not the kind of experience we want for our customers.

If both accounts are under your name, we should have no issues with linking them together. To get started, you can reach out to us on these channels.

Have you also had the chance to reset your login password already? If both accounts are already linked, this will simply update the accounts linked to your userrname.

Hope this helps! 😊