Hello Lisahou,
Sorry to hear your father-in-law incurred a directory assistance charge. As FidoAllan noted below, there is a fee for dialling directory assistance (see here). It should be noted that while the charge appears on your mobile bill, the charge is actually from directory assiatance.
Is it possible the number has been saved in your father-in-law's phone as a speed-dial number? Some devices might include such assistance numbers as speed-dials. If I remember correctly, I think one of my devices also included the AUTO and TAXI services as well. If his device does include those speed-dials, it might be helpful to delete those numbers from his device.
Hope this helps 😀
Cheers
Hey @lisahou ! There is a $4.25 fee to dial 4-1-1.
If you have any questions about your bill or would like some clarification, please don't hesitate to contact a representative.
Hello @maryg , strange calls on your phone is a concern for sure. If you didn't make these calls, is it possible someone else did? Have you looked in you phone app under recently called heading and checked for any call made in the last billing month? I don't believe that Fido would randomly charge you for calls that weren't made from your phone.
Have you tried calling into fido at *611 from your phone to speak with an agent to look at your account? I am pretty confident that a fido customer service rep would be able to help you solve the issue. Take care
Hey there @yangli2004!
Welcome to the Community 
Do you perhaps make long distance calls using third party apps? If that's the case, we would suggest verifying your calling history on those apps to see if matches. It's important to note that these apps can switch to normal calls in some situations.
As mentioned by @Original_Lucy, you can reach out to us on these channels and we'll be happy to look into it. Also, to add on what @BobC83 said, we will only charge you if there is usage made while using your Fido SIM card. That is the only way we can track a communication to your device.
Cheers!
