I have cancelled before port out to the another provider

I have cancelled before port out to the another provider

I have cancelled before port out to the another provider

I'm a Participant Level 1
I'm a Participant Level 1

I have cancelled before port out to the another provider

Hi.
Unforunately, I didn't know I should have to request the number tranfer when the number is in active.
So i deactivated my number and I asked to port it.

Now, I cannot accept the calls and texts, but I can still call and send texts to the others with my number.

I had a livechat with an agent and he said there are no options for it..

However the current provider told me to ask it for Fido.....

Are there any solutions for this?

1 REPLY 1
Moderator

Hey @ EHO! Philippe here. Welcome to the community. Smiley

 

You'll have to contact us for that, as we need to check-out your account to see how long it's been cancelled (among other things). You can contact us here for that or request a PM from the community.