I M VERY UNHAPPY WITH FIDO

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I'm a Participant Level 1

I M VERY UNHAPPY WITH FIDO

Hi there,

Usually I paid online for renew.

 This time I am very unhappy for Fido service.

On May  31 Fido made the auto payment for renew without asking if I want to renew or not

Secondly, event it already charge my money, my account balance still show I only have 0.55 cent

 

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Re: I M VERY UNHAPPY WITH FIDO

Hey @Kimtaiquach,

 

Welcome to our Community! 

 

We're really sad to learn that you're not happy with your experience with us, it's definitely not what we want!

 

We'd need a bit more info though to understand what happened. Is your account prepaid or monthly? If it's prepaid, is it possible that you were previously registered to the Auto-Pay option? You can read more about Auto-Pay here.

 

If you're on Auto-Pay, it's normal that the payment passed automatically and if you no longer want it to be the case, you would need te un-register from it.

 

If you'd like us to take a closer look at the account with you, you can reach out here or we can send you a PM on the Community.

 

Let us know.

 

 

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Re: I M VERY UNHAPPY WITH FIDO

Hey @Kimtaiquach,

 

Welcome to our Community! 

 

We're really sad to learn that you're not happy with your experience with us, it's definitely not what we want!

 

We'd need a bit more info though to understand what happened. Is your account prepaid or monthly? If it's prepaid, is it possible that you were previously registered to the Auto-Pay option? You can read more about Auto-Pay here.

 

If you're on Auto-Pay, it's normal that the payment passed automatically and if you no longer want it to be the case, you would need te un-register from it.

 

If you'd like us to take a closer look at the account with you, you can reach out here or we can send you a PM on the Community.

 

Let us know.

 

 



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