Hey @Kimtaiquach,
Welcome to our Community!
We're really sad to learn that you're not happy with your experience with us, it's definitely not what we want!
We'd need a bit more info though to understand what happened. Is your account prepaid or monthly? If it's prepaid, is it possible that you were previously registered to the Auto-Pay option? You can read more about Auto-Pay here.
If you're on Auto-Pay, it's normal that the payment passed automatically and if you no longer want it to be the case, you would need te un-register from it.
If you'd like us to take a closer look at the account with you, you can reach out here or we can send you a PM on the Community.
Let us know.
