How to update credit card info

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I'm a Participant Level 1
I'm a Participant Level 1

How to update credit card info

how do i give you my new expiration number from my credit card 

 

 

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Re: How to update credit card info

Hey @B7783198064

 

Welcome to the Community Smiley

 

You can easily update your credit card's information through My Account on Fido.ca, simply follow these steps:

 

- Log in on your online account on Fido.ca

- Click on Billing and Payments

- Select Change under Payment Method, Pre-Authorized Chequing and update the info

 

Hope this helps Smiley

 

 

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Re: How to update credit card info

Hey @B7783198064

 

Welcome to the Community Smiley

 

You can easily update your credit card's information through My Account on Fido.ca, simply follow these steps:

 

- Log in on your online account on Fido.ca

- Click on Billing and Payments

- Select Change under Payment Method, Pre-Authorized Chequing and update the info

 

Hope this helps Smiley

 

 



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I'm a Participant Level 2
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Re: How to update credit card info

After I update Credit Card information, your website keeps saying "Oops, this isn't working" but there is no solution provided. It says only one card can be registered to the account, but all I'm trying to do is update the expiry date.

 

The Credit Card is expired on file, and I need to update the info ASAP. Please let me know how to update it properly. 

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Re: How to update credit card info

Hey there @T2018

 

Welcome to the community Smiley

 

Please note that it takes 2 business days for the payment method change to be updated when done online. When you access your Fido.ca profile, you can choose to "Change Payment Method" under Billing & Payments. You would then be able to choose the new method and enter the necessary information before clicking on "Update".

 

We're also available to assist you with the process if you keep getting that error message. You can reach out to us at these channels or we can send you a PM here is you wish.



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Re: How to update credit card info

Thanks for your reply. It's not the business days that are the issue, it's that when I update all the info and then press UPDATE button on your site, the error message says "This is not working". So I am sure it's not even registering with your system.

 

I am using Google Chrome as browser, if that helps.

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Re: How to update credit card info

No worries,

 

Let's take a closer look at this together. I'll be sending you a PM shortly so we can access your account Smiley

 

Talk to you soon.



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I'm a Participant Level 3
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Re: How to update credit card info

No your answer does not work! Nor does re-entering the credit card number!

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Re: How to update credit card info

Hey @will51

 

Can you tell us a little more about what happens when you try to update the credit card number?

 

Thanks!



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Re: How to update credit card info

Attempting a one-time refill with my registered Credit Card.  But the date has expired.  Pressed "update card" and entered new date and CCV number.  But it wasn't accepted (error was "Please enter a valid security code")

So I tried re-entering the same 16-digit credit card number.  Error is "Oops! that doesn't seem to be working. Only one card can be registered per account ..."

Please don't tell me to use a different browser: same problems exist on both Firefox (latest version 69.0.2) and Microsoft Edge.

I remember I had the same or similar problem several years ago when I last had to update my card.  This is not acceptable!

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Re: How to update credit card info

Hey @will51,

 

I'm sure we can get this figured out with you! 

 

Let's take this to PM so that we can take a look in your account. 



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