I have been using two phones, one with Fido from Canada, the other one from another country, now I see that there's esim card which can be used together with a physical sim card on the same phone. How can I get an esim card from fido? Can I get from mail cuz I don't wanna go to the store or malls at this special time...
Oh one more question, if I buy a new phone, do I need to get another new esim card to use on the new phone?
Thank you very much.
I'm sorry to hear that.
We've made changes to our processes and policies since COVID started and you definitely don't have to visita Fido store to have a new SIM card.
We can have one shipped to you from our call center. However, you can still visit a Fido store and purchase the SIM card in person, if you prefer.
To get your order processed, you can reach out to us at these channels and we'll take it from there.