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How to obtain an esim card?

altairtim
I'm a Participant Level 3
I'm a Participant Level 3

Hi,

 

I have been using two phones, one with Fido from Canada, the other one from another country, now I see that there's esim card which can be used together with a physical sim card on the same phone. How can I get an esim card from fido? Can I get from mail cuz I don't wanna go to the store or malls at this special time...

Oh one more question, if I buy a new phone, do I need to get another new esim card to use on the new phone?

 

Thank you very much.

12 REPLIES 12

DSS12
I'm a Participant Level 1
I'm a Participant Level 1

12

Deadveloper
I'm a Participant Level 1
I'm a Participant Level 1

Is it possible to do it online?

Hey @Deadveloper

 

Welcome to the Community!

 

For the time being, you can only order an e-SIM through customer care channels or retails stores that sell Fido products. (except Best Buy).

 

 

 



gauravahuja
I'm a Participant Level 2
I'm a Participant Level 2

Hi I would like an eSim can you please help me with that?

FidoNick
Former Moderator
Former Moderator

Hey @altairtim! Smiley

 

If your phone supports eSIM, we can definitely get you one! In terms of changing phone, an eSIM can only be activated once. If you change phone you will have to buy a new eSIM.



Gabeleven
I'm a Participant Level 1
I'm a Participant Level 1

Hi there, inspent exactly 3 hours on the phone with fido customer. Was told to go to a fido store. Can anyone help me with this?

Hey @Gabeleven

 

I'm sorry to hear that.

 

We've made changes to our processes and policies since COVID started and you definitely don't have to visita Fido store to have a new SIM card.

 

We can have one shipped to you from our call center. However, you can still visit a Fido store and purchase the SIM card in person, if you prefer.

 

To get your order processed, you can reach out to us at these channels and we'll take it from there.



gauravahuja
I'm a Participant Level 2
I'm a Participant Level 2

Hi I would like an eSim can you please help me with that?

Hey @gauravahuja

 

Have you tried contacting us through these channels

 

 



JRobles
I'm a Participant Level 2
I'm a Participant Level 2

Hi there! I'm also interested in buying an eSIM, how can I get it?

 

Thank you!

Hey @JRobles

 

For information on eSIM support, click here.  

 

As of now, all retail stores who sell Fido products have eSIMs (except Best Buy). 

 

I hope this answered your question!



JRobles
I'm a Participant Level 2
I'm a Participant Level 2

Thank you! I'll call the nearest store to find out if they can help.