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How to add new account number to old email address?

vimalabharathi
I'm a Participant Level 2
I'm a Participant Level 2

Hi,

 

I have got an account already in fido and it has been registered with my email address. I have canceled the mobile account before 2 years. Now, I have got a different account number with a new plan. But, when I try to register to my account using my same email address as the previous one, it says, "This email is currently being used by another account". I want to register my new account number with the same email address.

 

Could someone please help with this?

 

Thanks in advance.

2 REPLIES 2

FidoNick
Former Moderator
Former Moderator

Hey @vimalabharathi!

 

Have you tried logging in with the old e-mail? The accounts may already be linked and you'll be able to see your new account once you log in with your e-mail.

 

If you do not see the new account, then you'll need to contact us so that we can set it up Smiley

 

I hope that helps! 



vimalabharathi
I'm a Participant Level 2
I'm a Participant Level 2

Yes, I tried logging in through the old email. It is not showing on that page.

 

Sure, I could contact customer support.

 

Thanks a lot.