How to add new account number to old email address?

How to add new account number to old email address?

How to add new account number to old email address?

vimalabharathi
I'm a Participant Level 2

How to add new account number to old email address?

Hi,

 

I have got an account already in fido and it has been registered with my email address. I have canceled the mobile account before 2 years. Now, I have got a different account number with a new plan. But, when I try to register to my account using my same email address as the previous one, it says, "This email is currently being used by another account". I want to register my new account number with the same email address.

 

Could someone please help with this?

 

Thanks in advance.

2 REPLIES 2
FidoNick
Moderator

Hey @vimalabharathi!

 

Have you tried logging in with the old e-mail? The accounts may already be linked and you'll be able to see your new account once you log in with your e-mail.

 

If you do not see the new account, then you'll need to contact us so that we can set it up Smiley

 

I hope that helps! 



vimalabharathi
I'm a Participant Level 2

Yes, I tried logging in through the old email. It is not showing on that page.

 

Sure, I could contact customer support.

 

Thanks a lot.