I want to talk to Fido's CEO and tell him about some of the worst experiences I have with Fido's customer service.
I have been Fido's customer for last 13 years but I believe the level of customer service is getting worst day by day.
I would appreciate if someone can give me CEO's email address.
Solved! Go to Solution.
Hello Fido, after 5 years! today you have lost 3 customers of my family due miss communication with in your organization, stores are disconnected from actual company, your customer service line is waist of money,
today I did not lose anything but you as a company lost investors, $ 250 a month 2 years term that would have been $6000 dollars.
I would reach out to Constance Silvester, not to get something just to have someone that can admit mistakes happens and again to admit that you screwed up with my orders.
Hi Philippe, Can I get the CEO email address.
I am a customer of FIDO since its conception, over 15 years ago... currently I have 4 mobile plans. one of them included the purchase of an iPhone 11 Pro. When I was doing the purchase the salesman offered me the protection plan with false information. I was paying the monthly fee for over 20 months and I needed to use it I was told that I needed to contact Apple... So I was paying to FIDO to be sent to Apple? So I canceled the protection. I was very disappointed. After calling twice for about of 1.5 hours each I was promised resolution by offering me ways to compensate equivalent to the value I spent on this.... but nothing happens.
Hi there @JAFH,
Very sorry to hear about that. Is this still unresolved? If so, we invite you to contact us.
We do not provide our CEO's email address, for obvious reasons.
You can find more info on our escalation process and where to reach out to us in this thread's solution, though I'll add the link here again.
Hey @BenFunk, you can find the answer to your question regarding the CEO's email at the top of the thread from Kapable-K. This is not something we can provide as there is an escalation process we must follow.
We would love to help you out with your requests so don't hesitate to get in touch so we can better assist you
Talk to you soon!
While I can understand your frustration in the level of service you are getting, requesting the CEO's email address in not good nor will anyone give it to you.
Fido have many different ways for you to voice your concerns, you can speak to a manager, have someone from the Office of the President reach out to you. I would suggest you start here.