Can't access voicemail

[Shoctopus019]

Hello, I'm trying to access my voice mail from my device. It is set up and I have the PIN number. When I press 1 and get the voicemail service it only asks for my phone number which come back as invalid.

[FidoClaudia]

Hey @Shoctopus019,

That's odd! Can you try calling the voicemail retrieval number directly to see if that works:

+1 416 821-6549 or  +1 647-839-9169

Also, is it possible that you opted to exclude the voicemail or block the voicemail service in the past? You can have that looked into by customer service or we can also send you a PM here on the community.

Let us know what you prefer!