TEMPORARY SUSPENSION

[kanikasharma090]

Hey,

I want to temporarily suspend my phone number. Please help.

[Fuxian]

Dear fido,

My phone number is XXX-XXX-XXXX and I want to suspend my phone service until next year's September.

Best regards

[FidoNick]

Hey @Fuxian!

I've moved your post here as it deals with the same topic and all the information on suspension can be found on the solution above.

If you'd like to go ahead and add a suspension please contact us. If you prefer we can also send you a PM here on the Community, just let us know! 

[NaliniR · Accepted solution]

Hi @kanikasharma090,

Welcome to the Fido community!

You will need to contact customer support to have the line temporarily suspended.

A few things to note:

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

You can contact customer support through any of the available methods listed here. Alternatively, you can send a private message to @FidoSolutions here in the community and a moderator can help you.