We had a negative experience at 33 Yonge St, in Toronto, with the owner (Vijay) not being willing to honour the coupon on Tuesday. First, he said he would only give 4” instead of 6” and had to be classic menu (cheaper) instead of any kind, then when we went to cash out with coupons he said we had to buy something instead of free, so one of us bought a cookie and the other one chips. Then he pretended that the coupons were not being accepted by his machine when scanned. After some insístanse and persistence the coupons suddenly “worked”, but the sandwiches were pathetic with only one small thin slice of meat and cheese and tomato. Pictures of both 4” subs attached here. Also, hygiene was poor with sandwiches made without wearing gloves until we insisted they please wear them.
Also, although the promotion ends later today at 11:59pm, colleagues’ 3 Fido codes were not accepted by their 3 different Quiznos app earlier today on their 3 different mobile devices even though they had never used the quiznos app/account/coupon before.
This situation is negative for customers, for quiznos and for Fido.
Hello,
I understand Fido is already aware of this issue, but I just wanted to share my experience.
After reading on FidoSolutions' twitter feed that the 33 Yonge Street franchise was now accepting the offer, I decided to make my way down. Once there, they informed me that the offer was only for a Ham and Swiss chesse sub. I explained the details of the promotion to them yet they were adamant it was only for the Ham and Swiss cheese. So I called the number provided above by FidoSaad while I was at the store. As the Quiznos customer service representative was getting the details from me on the phone, I witnessed one of the employees making their own sandwich **without washing their hands or wearing gloves**.
In the end, I didn't get the free sub. However, from what I witnessed, I'm not sure I would want one from there even if they were forced to honour the promotion. I understand a lot of these issues are franchise specific. Unfortunately, the other locations are just not feasible for me 
I hope there were at least some people who were able to get their free sub without all the drama.
Cheers
Hello @JevinRamjattan,
You are not alone It seems as though many other customers were treated badly including myself. I can only hope this entire ordeal hurts the company enough that they will retrain their franchisees.
Hey there @JevinRamjattan
That is not the kind of experience we'd want our customers to have, and thanks for sharing your feedback.
We do have a process available to ensure that locations are compliant with the offer provided. You would be able to escalate your concerns with Quiznos directly, for support with redeeming the product:
- Email: loyalty@quiznos.com
- Phone: 1-866-486-2783
In the meantime, we've also forwarded the details of the location to the appropriate channels. Hope this helps, and let us know how it goes!
So, I finally went to another location and found this sign up. 550 Du, Avenue du Président-Kennedy, Montréal, QC H3A 1J9
I asked the franchisee for the sub, since I was there last week but my battery died. She said they were not participating any longer because they did so 7 days last week and NEVER got paid or compensated by FIDO nor Quiznos HQ for the free subs. She still honored my coupon since I was there last week, but I sort of understand from her point of view. FIDO or QUIZNOS did not arrange this properly and keep passing blame to the other. UPPER MANAGEMENT puts in place something and leaves the details down to the lower folk to fight it out. So sad.
Hey @JevinRamjattan!
Fido XTRA allows ours customers to experience different perks every Thursday and we always want these promotions to go as smoothly as possible for our customers. Feedback towards Fido XTRA has been very positive from users and we do our best to put promotions in place that will make customers excited to use the service. We do understand though that there’s always room for improvement and we do appreciate that you have taken the time to leave your feedback.
We want to assure you that we’ve been working closely with Quiznos in this promotion so that all feedback from Fido customers is prioritized on their end so that all Fido customers can benefit from the promotion. You mentioned earlier that you contacted Quiznos directly; this is definitely the right thing to do in this situation as they’ll be able to look into things and work towards a solution.
I hope this information helps out and we hope you continue to use FidoXTRA perks in the future. 
