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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23577 Views
  • 0 replies
  • 8 likes

Resolved! Terrible customer service

Non existent customer service. Ordered phone from fido app on 30 oct. Called customer service to confirm my order. Agent confirmed my order and asked me to wait for the confirmation mail shortly. Today on 08 Nov i called customer service again and no...

Rubinder by I'm a participant level 1
  • 1297 Views
  • 5 replies
  • 3 likes

Fido won't let me speak to a manager

I've been in the FIDO chat now for an hour and twenty minutes (this is still currently going on so I have no idea how long it will be). Forty minutes ago, I realized that the specialist just wasn't understanding the situation no matter how many times...

laurenwagn by I'm a participant level 1
  • 293 Views
  • 1 replies
  • 0 likes

Spam calls from international numbers

Hello, Ever since Friday Nov. 15 2019 I have been getting spam calls from international phone numbers. Usually they ring once or twice and hang up.Is there a way to make this stop? The numbers appear to be from Albania and Guatemala and they are neve...

AbdellahL by I'm a participant level 1
  • 5892 Views
  • 12 replies
  • 0 likes