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February 2019
Hello Pritom101,
Welcome to the community!
Firstly, could you please clarify whether you were making those calls from Canada? Those minutes are International long-distance minutes (to those specified Countries) from Canada and not roaming calls made within those Countries.
What plan do you have? What exactly were you charged for those calls? Was it long-distance or airtime?
If you did make those calls from Canada, someone will need to look at your account to see what happened. To do so, you'll have to contact customer service as discussing account details in a public forum is not appropriate. Alternatively, you might consider sending a PM to a moderator (MOD beside their username). Once they verify some information, they'll also be able to access your account information.
Hope this helps
Cheers
Hello Pritom101,
Welcome to the community!
Firstly, could you please clarify whether you were making those calls from Canada? Those minutes are International long-distance minutes (to those specified Countries) from Canada and not roaming calls made within those Countries.
What plan do you have? What exactly were you charged for those calls? Was it long-distance or airtime?
If you did make those calls from Canada, someone will need to look at your account to see what happened. To do so, you'll have to contact customer service as discussing account details in a public forum is not appropriate. Alternatively, you might consider sending a PM to a moderator (MOD beside their username). Once they verify some information, they'll also be able to access your account information.
Hope this helps
Cheers
I have Fido Pulse 5GB- BYOP plan.
I have been charged for long distance calls to Bangladesh.
Hey @pritom101,
Welcome to our Community
Thanks for providing us the info! As Cawtau mentioned, this requires that we take a look at your account to see what's going on, so I'll send you a PM here to get started.
Talk soon!