Hello Uj72,
Welcome to the community!
Sorry to hear you have not been able to avail of the Refer-a-Friend program.
@uj72 wrote:
... They keep telling me that my referral is being transferred to a temporary number, but I never received that temporary number....
Are you sure that is the information they provided to you? If you were referred to Fido, did you port your number from a different provider? Or else, did the friend you referred port their number from a different provider? If yes, that could be the reason your referral did not go through.
When signing up for services, you (or your friend) would have been provided with a number. If the intention was to port a number from a different provider, that number given to you or them would have been temporary until the porting process completed. Unfortunately, if the number provided to the Refer-a-Friend program was the one initially given by Fido (ie temporary), both referrer and referee will not be able to avail of the reward:
~taken from here.
You can also view the Terms & Conditions of the program here. Is it possible that could be the reason you have not received the reward?
If you would like to query a specific referral, you would need to contact the Refer-a -Friend support team.
You should note that the forums are community-driven and not intended as a venue for customer services. If you have other specific account issues, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
