2 weeks ago
I've been without any cell service for long enough now that it affects what I can and cannot do (such as verification of my identity). I've been waiting on the fraud department to call me back on a VoIP number I've had to purchase because of this situation.
How long is it supposed to take them to call back? I left a message with the agent customer support directed me to, at 3:00pm on a Wednesday. Nothing on Thursday, Friday, Monday, or now Tuesday. How long does it take to call back? How much fraud is happening on this platform?
All I did was buy a phone from them, and immediately got hit with an account cancellation.
Solved! Go to Solution.
2 weeks ago
Hy @sgmerriam! Welcome to the community. 😊
I'm sad to read about your situation. I recommend you contact us via our social media platforms (Facebook, Instagram, X, Apple) for assitance with this, as we can escalate this for you as needed.
Hope to hear from you!
2 weeks ago
Thank you for the suggestion. I reached out over X direct message. After confirming my identity, the agent there simply told me again that I needed to call the validation team, and provided me with the same number I've already left three messages at.
Is there no other way to get through?
Thank you for your help.
a week ago