Fraud Department Not Responding

[sgmerriam]

I've been without any cell service for long enough now that it affects what I can and cannot do (such as verification of my identity). I've been waiting on the fraud department to call me back on a VoIP number I've had to purchase because of this situation.

How long is it supposed to take them to call back? I left a message with the agent customer support directed me to, at 3:00pm on a Wednesday. Nothing on Thursday, Friday, Monday, or now Tuesday. How long does it take to call back? How much fraud is happening on this platform?

All I did was buy a phone from them, and immediately got hit with an account cancellation.

[FidoPhilippe]

Hy @sgmerriam! Welcome to the community. 😊

I'm sad to read about your situation. I recommend you contact us via our social media platforms (Facebook, Instagram, X, Apple) for assitance with this, as we can escalate this for you as needed.

Hope to hear from you!

[sgmerriam]

@FidoPhilippe 

Thank you for the suggestion. I reached out over X direct message. After confirming my identity, the agent there simply told me again that I needed to call the validation team, and provided me with the same number I've already left three messages at.

Is there no other way to get through?

Thank you for your help.

[FidoVan · Accepted solution]

Hey there! If this situation is still unresolved, you can get back to your conversation with us on X and please mention that you are still waiting for a call back and that you would like to escalate the situation, thank you.