Filing a complaint

[Sarah85]

Hello all, 

does anyone know how to file an actual complaint? I have gone around in circles on the website and when you click to escalate or send an email to the office of the president it just brings you back to the same page and vice versa. I have spent approximately 3-4 hours just on hold looking to get someone that could resolve my issue, the issue being that I have yet to receive the gift card I was promised. 
I mean if you make it impossible to ever reach someone, you're bound to have no complaints... I'm about ready to just cancel my services with Fido. 
thanks  

[hitesh_9089]

please file a complain here https://www.ccts-cprst.ca/

this is the best way to make complain which will be listened and get resolved faster then these people working in fido, cause looks like they have been trained to waste your time and give the different answer for 1 issue and no outcome even after calling them multiple time

[augustreigns]

they have designed it like that so its really hard to log a complaint 

I had a billing issue I was on call with fido today. the representative on the call didn’t bother to explain the charge before telling me it cant be reversed, then offered to connect to supervisors but instead ended up taking a long hold break and coming back herself saying they can offer me a 5 dollar refund for a 50 dollar free charge. then she said they might be able to do something about this in credit operations and offered to transfer she even said she’ll document this call and transfer but just ended up hanging up on me. this is totally not acceptable customer service. I am not going take anothet day out to discuss a mere 50 dollar charge but they way you guys treat your customers tell alot about your company.

[rhythmgupta1998]

whats the forum where we can make an official complain about your staff members and particular store who has provided wrong information and overcharged us on the bills. Even after confronting them in-person they are being ignorant to our problem. 

This kind of customer service was not expected from a big company like Fido/Rogers.

[augustreigns]

yes brother 

they are overcharging everybody just like that 

I had a billing issue I was on call with fido today. the representative on the call didn’t bother to explain the charge before telling me it cant be reversed, then offered to connect to supervisors but instead ended up taking a long hold break and coming back herself saying they can offer me a 5 dollar refund for a 50 dollar free charge. then she said they might be able to do something about this in credit operations and offered to transfer she even said she’ll document this call and transfer but just ended up hanging up on me. this is totally not acceptable customer service. I am not going take anothet day out to discuss a mere 50 dollar charge but they way you guys treat your customers tell alot about your company.

[FidoAlex]

Hey @rhythmgupta1998, welcome to the community, Alex here! 

I'm really sorry to hear about your experience, that's definitely not how we want things to go. 

You're free to leave your feedback here on the community, but I would recommend that you reach out to our customer service so that we can help you with this situation. 

You can reach out through any of the channels here. 

[augustreigns]

I reached out what happened I was put on hold then hung up upon! 

I had a billing issue I was on call with fido today. the representative on the call didn’t bother to explain the charge before telling me it cant be reversed, then offered to connect to supervisors but instead ended up taking a long hold break and coming back herself saying they can offer me a 5 dollar refund for a 50 dollar free charge. then she said they might be able to do something about this in credit operations and offered to transfer she even said she’ll document this call and transfer but just ended up hanging up on me. this is totally not acceptable customer service. I am not going take anothet day out to discuss a mere 50 dollar charge but they way you guys treat your customers tell alot about your company.

[sourayon]

Hello... I would also like to file a complaint against a recent call with a customer service specialist.

[FidoValerie]

Hey there! We've replied to your other post, here.  

[Anushka12]

Hello, I would like to complain about your customer service representative. She raised her voice and was incredibly rude towards me. 

[FidoStephane]

Hi there @Anushka12, 

Sorry to hear your recent experience wasn't a positive one 

Please reach out to us here so we can address this.

Thank you 

[Muhannad12]

After they confirmed that they will waive the setup and admin fees of 50 CAD i was shocked of adding 50 CAD to my first bill. 

the lest thing I am expecting is to respect your customers and not give them false promises. 

[Cawtau]

Hello Muhannad12,

  Welcome to the community!

  Sorry to hear of your issue. Generally, if there was a promotion to waive the set-up fees, it would normally take a few billing cycles for promotions to be reflected on your account.

  You should also note that the forums are community-driven and not intended as a venue for customer services. If you would like to discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

  Since the forums are public, you might also consider removing your phone number from your post. It is generally recommended to not provide private information in a public venue. You can edit your post by clicking the little down arrow in your post (within an hour of your post). If you are unable to edit your post, perhaps @FidoSolutions might be able to edit it for you.

Hope this helps 😀

Cheers

[JKLCCS]

I would like to know how can I complaint too, if you know that, please let us know. Thx.

[FidoAnthony]

Hey @Sarah85,

We're sorry to hear that. The good news is that you can reach out to us on these channels and we'll happy to assist. We'll take it from there to help you resolve the situation

[jxdupont]

I would also like to know how to file a complaint.  I've tried everything and no one seems willing to help

[FidoKenny · Accepted solution]

Hey @jxdupont

To file your complaint, you can definitely reach our customer service to do so.

You can find all the ways to reach us here.

[LucilleChina]

Thank you but I have informed you that I have contacted Fido 4 times and had no luck. Contacting again will suddenly change?

[Prabhdeepchhatw]

Your customer support is useless sir 

they keeps you in the loop without giving any resolution 

worst service provider 

[Sanchyagupta]

What if the complaint is about the customer service rep?

[FidoPhilippe]

Hey @Sanchyagupta! Philippe here. I hope you're doing well.

You can use the contact methods we're provided earlier for that.