Hello Oliviergilbert,
I can understand the frustration. I think everyone is rather fed up about getting SPAM and SCAM calls from spoofed numbers. Unfortunately, there currently isn't much that any of the mobile providers can do to prevent them. Since the spammers/scammers use spoofed numbers, it is not possible to identify the true spammers' number. The numbers shown on caller ID do not belong to the spammers. They often belong to innocent, unsuspecting people. Unfortunately, there isn't much that can be done to prevent numbers from being spoofed. In some instances, the spammers/scammers will use the recipients' own phone numbers to make the calls. Even the RCMP are not immune to being spoofed (see here).
Mobile providers and landline providers simply cannot block a number without absolute proof that the owner of the number is engaged in nefarious activities. If the spammers chose to spoof your number. I think you would agree that if they blocked your number simply based on its apparent use to make SPAM calls or send SPAM SMS, you would not be impressed. How about if you received a SPAM call from your own spoofed number? Would you insist they block your phone number? Should they block the RCMP phone number?
I understand some apps might offer that service. However, that blocking list only affects people who opt to use those apps. Honest customers who might actually own those numbers can still use their services, just not to call people using those apps. If a mobile provider were to do the same, honest customers would have difficulties using their services.
Everyone agrees that SPAM calls and SMS are problematic. However, blocking the spoofed numbers is not feasible. Blocking innocent customers for no reason is NOT acceptable. In the Western world, people are deemed innocent until proven guilty. It has been suggested that customers with blocked phone numbers could somehow verify their calls prior to calls connecting. An honest customer should not have to prove their innocence by having to call an operator to connect a call because their number was used in a spoofing SCAM! That would be a presumption of guilt.
Since my previous post above, the mobile providers have implemented Universal Call Blocking which is meant to block calls from malformed phone numbers. That said, I'm doubtful whether it will have much of an effect on the amount of SPAM or SCAM calls since many of them appear to have properly formed phone numbers. In addition, a new technology, STIR/SHAKEN (Secure Telephone Identity Revisited/Signature-based Handling of Asserted Information Using Tokens) is being adopted to further reduce the amount of nuisance calls (see here). However, I have my doubts as to whether those measures will reduce the amount of SPAM calls. My understanding is the STIR/SHAKEN will only identify possible SPAM calls and mark the calls as suspected SPAM.
Unfortunately, until the technology to unmask the true number of spammers/scammers is readily available (not simply the number shown on the caller ID), the only solution currently is to block the numbers on your phone.
Hope this helps 😀
Cheers
Hello Ms1222,
Welcome to the community!
Thank you for making note of Telus' Call Control. I appreciate that system can be beneficial for some customers. However, it is not a solution to the problem. There are many legitimate automated calls which would also get blocked by that system (ie Pharmacies, doctor's offices, libraries, delivery notices, etc). Fido, and other providers, are likely focussing their efforts for options which can benefit all of their customers, not just some of them.
Hope this helps 😀
Cheers
Hello Mi1966,
Welcome to the community!
The various mobile providers offer different plans and services. Customers have always had the freedom to decide which plans and services suit them best. If another provider offers a service you want, you might consider that provider. The decision is yours.
Cheers
Hey @woodbang,
We do have the option with spam call detect.
Your device’s Call Display will automatically update the incoming number with a “Likely Spam” or “Likely Fraud” warning. You may also see additional information like “Political,” “Non-profit,” “Survey” or the business name.
You can find more information on our FAQ page here: https://www.fido.ca/support/account/spam-call-detect-faqs#what-is-spam-call-detect%3F
Hey @Petto, welcome to the community, Alex here!
I know that getting spam calls can be very annoying as I do get some of them myself. We definitely appreciate your feedback in regards to the call control feature Telus offers, we're always looking for ways to improve our services so we love getting comments like yours.
As for what we do here at Fido, we do have a spam call detect feature. With this feature, you’ll be able to see if incoming calls could be fraud or spam. You can read more about this feature on our website here.
We also have an article on our website here with general tips and information on how to protect yourself against ID spoofing and spam calls.
I hope that this helps and don't hesitate to reach out to our customer service if you ever need more help!
Hello Techguy666,
I understand receiving nuisance and SPAM calls can be frustrating.
@Techguy666 wrote:...Since most legitimate calls have Caller Name ID, and spam calls only have number ID, can’t we have an option to just filter out all calls lacking Name ID?
That statement is not necessarily true. Many, if not all, prepaid phone services do not provide Caller Name Display. Your suggested filter would block a significant portion of cellular phone users -- not just spammers using spoofed numbers.
@@Techguy666 wrote:...That may filter out important private or emergency services for some people but many more Fido customers would probably benefit from this option.
No provider will set in place a practice which will selectively and negatively affect a portion of customers for the benefit of other customers. That's discrimination.
Unfortunately, there is currently not much that can be done to prevent such nuisance calls. However, it's hopeful to note that the CRTC is trying to implement measures to certify and authenticate caller ID (see here and here).
Hope this helps 
Cheers
Hey @Techguy666
I can assure you our teams are doing everything they can to stop these calls. I'll make sure to share your feedback with the team in charge though!
Hello Avatar2,
Welcome to the community!
I think everyone is rather fed up about getting SPAM and SCAM calls from spoofed numbers. Unfortunately, there currently isn't much that any of the mobile providers can do to prevent them. Since the spammers/scammers use spoofed numbers, it is not possible to identify the true spammers' number. However, the mobile providers are implementing Universal Call Blocking which is meant to block calls from malformed phone numbers. That said, I'm doubtful whether it will have much of an effect on the amount of SPAM or SCAM calls since many of them appear to have properly formed phone numbers.
Unfortunately, until the technology to unmask the true number of spammers/scammers is readily available (not simply the number shown on the caller ID), the only solution currently is to block the numbers on your phone.
Hope this helps 😀
Cheers
