Fido data scam scheme

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I'm a Contributor Level 1 JasonParker
I'm a Contributor Level 1

Fido data scam scheme

Every few months (1-3 times a year) I supposedly go over my data limit of 6GB. 

It usually plays like this, one day all of a sudden I would go from my usual usage of 50-200MB/day to a 990MB in 1 day! 

 

First of all, I know I did not use that amount!

I would know, after all I usually listen to a radio or a podcast plus I monitor my usage on my iPhone religiously. There is simply no way, why would I ever use that much data plus I remember what I did on that particular day!

 

However, what is even more concerning is the way Fido deals with those situations. 

What always happens to me is, I supposedly go over the limit let's say on June 18, and the next day (June 19) I would receive an SMS notification that I used 100% of my data, followed (the same day) by another SMS telling me "I've exceeded the amount of data included in my plan by $50. For your protection...".

BTW - $50 for 500MB?!!

 

At that point, I would turn off data on my phone, yet it is always too late, considering those notifications are delayed by 12-24 hrs 

There is simply no way to win!

 

Fido refuses to setup their system that would allow automatic stop on data usage once I reach my data limit or at least to send SMS immediately once that happens.

Fido is claiming that there is no way to do it, yet somehow there IS a way to do it ONCE I go over $50 worth of data usage!! To top it off, they have the audacity to claim they are doing it for my protection!

 

You might say there is the option to call their customer service, but you know how frustrating it is. They wil lecture you about basic, common sense stuff of how to monitor your usage and not doing this and that. Of course they will not accept your explanation that that did not happen in the first place and that there is nothing they can do to change it, etc. 

So, because of Fido's lack of care or outright fraud I cannot use data on my phone for 1-2 weeks, I incur extra $50 charges and maybe if I spend an hour or more on the phone they will  give me some credit and a lecture. Lucky me!

 

Shame on you Fido!!

You know it and we know it, implementing those changes (allowing auto data stop and/or instant SMS notification) would be technically trivial nowadays, but I guess it is a good business for you to extort extra $50 for meagre 500MB!?

 

I have been with you since 1997, but now more and more often I'm asking myself - are they worth my loyalty? There must be something better?

Should I switch, are other companies better in this regard?

 

 

Accepted Solution

Re: Fido data scam scheme

Hello JasonParker,

 

  Welcome to the community!

  

  If you have a plan which does not have Data Tracker, then you will not receive warnings about going over your allotted data limit. 

 

  If you do have a plan which is compatible with Data Tracker, you should note that the text message alert is sent only after the data session has finished. This means you will not receive any notification while you are still connected to the internet. If you exceed any of those limits in a single session, the notifications will still be sent only after you finish the session.

 

  Data Tracker a feature of some of the newer plans -- same as Spotify, Fido Roam, and Data Top-ups are features only available to some newer plans. I believe the notifications were introduced to allow customers to purchase Data Top-ups before their usual allotments ran out. Since those of us with older plans cannot avail of Data Top-ups, the only text message we will receive is once we have reached the maximum in overage charges ($50 or $100 in roaming data overage charges) -- with the option to continue using overage data (as per the Wireless Code).

 

  I understand you monitor your data regularly. Have you verified that your device does not have Wifi-assist enabled? Have you verified you do not have any automatic back-ups or updates enabled? If those settings are enabled, they can use a lot of data without your knowledge.

 

  If you do not currently have, and would like to receive the Data Tracker notifications, you can change your plan to a current plan which includes the service.

 

Hope this helps Smiley

 

Cheers

 

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Message 1 of 18
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I'm a Contributor Level 1 JasonParker
I'm a Contributor Level 1

Re: Fido data scam scheme

By the way, my frustration with Fido is not just the injustice of paying so much for so little ($50 for 500MB), but the frustration of being unable and helpless to prevent it from happening!
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Message 2 of 18
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Former Moderator FidoMegan
Former Moderator

Re: Fido data scam scheme

Hey JasonParker! 

 

We'd hate to see you go! Sad I assure you we truly care about you! 

 

We receive the data transmissions directly from your phone once it's over. This is why there can be delays between your usage and the notifications. It's not possible to notify you or block your usage during a transmission. 

 

When it comes to the $50 usage cap, it's possible that you actually go over that amount within a data transmission however, we must cap your over usage at $50. This means that we'll adjust any usage that would potentially have gone over that $50. 

 

For this reason there is no real time block or notification. We do our best to notify you as quickly as possible of the usage thresholds and over usage. It's very possible to use 900MB within a day while listening to podcasts. 

 

I'm unsure I understand how there has been any fraud on your account. All data billed is used on your device. For privacy reasons, we don't see the details of what used your data but we have the usage information sent from your device. 

 

If you'd like us to look into plan options to get you more data, let us know! We'll be more than happy to look into that with you. You can reach out to us here on Facebook or Twitter. 

 

Hope this helps! 

 

 

 

 



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Message 3 of 18
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I'm a Contributor Level 1 JasonParker
I'm a Contributor Level 1

Re: Fido data scam scheme

Here we go again. The same caned response, blaming the customer, etc.

First of all, there are customers who find it too complicated to monitor their usage. Try to explain that concept to an 80+ years old person.
However and most of all, if you are able to stop people from going over $50 in data usage then by the same logic you should be able to do for $0, for $10 etc.
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Message 4 of 18
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MVP
MVP
Solution

Re: Fido data scam scheme

Hello JasonParker,

 

  Welcome to the community!

  

  If you have a plan which does not have Data Tracker, then you will not receive warnings about going over your allotted data limit. 

 

  If you do have a plan which is compatible with Data Tracker, you should note that the text message alert is sent only after the data session has finished. This means you will not receive any notification while you are still connected to the internet. If you exceed any of those limits in a single session, the notifications will still be sent only after you finish the session.

 

  Data Tracker a feature of some of the newer plans -- same as Spotify, Fido Roam, and Data Top-ups are features only available to some newer plans. I believe the notifications were introduced to allow customers to purchase Data Top-ups before their usual allotments ran out. Since those of us with older plans cannot avail of Data Top-ups, the only text message we will receive is once we have reached the maximum in overage charges ($50 or $100 in roaming data overage charges) -- with the option to continue using overage data (as per the Wireless Code).

 

  I understand you monitor your data regularly. Have you verified that your device does not have Wifi-assist enabled? Have you verified you do not have any automatic back-ups or updates enabled? If those settings are enabled, they can use a lot of data without your knowledge.

 

  If you do not currently have, and would like to receive the Data Tracker notifications, you can change your plan to a current plan which includes the service.

 

Hope this helps Smiley

 

Cheers

 



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Message 5 of 18
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I'm a Participant Level 1 saradent
I'm a Participant Level 1

Re: Fido data scam scheme

I am having the same usage issue now with FIDO for approximately the past three months. Every month now I am told I am over my data usage. After the first month, I began using a data tracker. For the past two months I am well under my 3GB amount but I am being sent texts to top up. I think that there is a problem with FIDO. It is either a technical glitch in their data tracking system, or they are actually scamming customers for data usage. FIDO - which is it? I spoke with a customer service person who really gave me the run @ last week and was given a case number, but no one from FIDO followed-up. If this continues into the next month or two I will change companies.

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Message 6 of 18
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Former Moderator FidoMaria
Former Moderator

Re: Fido data scam scheme

Hi @saradent & welcome to the Community!

 

What's the model of the phone that you're using? And is your data tracker set to your billing cycle dates?



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Message 7 of 18
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Former Moderator FidoChristina
Former Moderator

Re: Fido data scam scheme

Hey @saradent

 

Any news?



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Message 8 of 18
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I'm a Contributor Level 1 kludor
I'm a Contributor Level 1

Re: Fido data scam scheme

Regardless of data plan (500M to 6G to 1000G) we all should have the option to put a STOP when we rich our plan limit, and only be able to go over limit / overbilled with our explicit consent (in the form of text msg, email, or phonecall). Same as U do with addons, roaming, etc.... It is very easy to do it, and it would benefit everyone (less the data provider ;-).

If the carriers can't see it, maybe it is time to petition to CRTC.

IMHO

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Message 9 of 18
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I'm a Participant Level 2 beenliedtoo
I'm a Participant Level 2

Re: Fido data scam scheme

Fido is known to run a shady opération. Ythey wont let add data. But they got no problem billing you for overages.lt time Canadains got awayfrom the big three there is over 100 other companie out there using the same lines.Better prices as well. 

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Message 10 of 18
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I'm a Participant Level 2 beenliedtoo
I'm a Participant Level 2

Re: Fido data scam scheme

They are scamming us.

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Message 11 of 18
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Fido data scam scheme

Hey @beenliedtoo,

 

Can you tell me what you mean by not letting you add data



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Message 12 of 18
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I'm a Participant Level 1 frviana
I'm a Participant Level 1

Re: Fido data scam scheme

I believe this is happening to me as well. I've upgraded the package twice and now I am in 8 GB and again get overcharged. I've blocked multiple applications to use Cellular data, removed upgrade download over cellular and also removed wifi-assist long ago and yet they come up with some overcharge. I have monitored the data with an app and I'm about 1GB below what they claim. Also have been with Fido for over 10 years and I think it's time to go. They don't offer a stop on data use when the limit is reached and I'm out of contract. Time to find an alternative.

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Message 13 of 18
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Moderator
Moderator

Re: Fido data scam scheme

Hey @frviana

 

Welcome to the community Smiley

 

I'm sorry to learn you're still going over your data even after taking steps to lower your usage.  We do not suggest using third party apps to track your usage though as they might not be accurate.  As we mentioned in another post on this thread, we don't see what was used on your phone, but we do record the data used by your phone on the network, which is more accurate than what third party apps track.

 

That being said, we wouldn't want to see you go.  I'll send you a PM so that we can take a look at your account together.

 

See you there!



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Message 14 of 18
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I'm a Participant Level 2 scepeda1
I'm a Participant Level 2

Re: Fido data scam scheme

Yup I just reached the end of my contract got 'charged' for having a new plan and now like one week into my plan I have used over two gigs when I have constant access to wifi throughout the day i've been a customer for well over a decade. Sounds fish and i'm sick of it time to find a company that doesn't over charge me and burn through my data when i'm not using it. Sorry fido sounds like you don't appreciate your long term customers

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