Fido charged full price instead of financing

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Fido charged full price instead of financing

Fido charged full price instead of financing

Laxman23
I'm a Participant Level 1

Fido charged full price instead of financing

Hi @FidoCustomer 

 

I activated a new line online via Fido.ca. decided to pick th Samsung Galaxy A20 which was on a great deal on Boxing Day ($0 over 2 year financing on a $45 4Gb minimum plan). I received the bill and was charged for the full cost of phone $400. I called fido and they told Im on a month to month plan amd never placed on a contract! Absurd! Since the plan I picked is $45 4Gb promo Fido Paymemt Plan.. also, since when does fido ship out phones byod and charge customers on the first bill???

 

Very sneaky and if this was a mistake nobody stepped up to help.. the fido rep sent a case to back office team but who knows where and when this will be fixed.... 

1 REPLY 1
FidoNick
Moderator

Hey @Laxman23!

 

We do apologise if any type of error occurred with your order and phone financing amount. This isn't something we want happening to anyone and our specialists always do their best to work towards solutions! Smiley

 

If a ticket was sent to our Back Office team to fix this, then it should be treated as quickly as possible. You can always reach out to us at anytime for an update on the request.