Fido Roam Price Increase?

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I'm a Participant Level 2 3699
I'm a Participant Level 2

Fido Roam Price Increase?

I started my service a little over a year ago with Fido. One of the main reasons was that I liked their Roam Like Home option @ $5.00 per day and billing of up to 10 days per month only. Total $50.00 per month.

 

With Fido's new pricing policies it is now $7.00 per day and billing up to 15 days per mont. Total $105.00 

 

I like many Canadians spend a good deal of my vacation time in the US and I believe an increase of 110% is unwarranted and is strickly a financial grab by the parent Rogers. 

 

My only alternative is to look at Telus Canada and there Canada-US package which in my case if they hold their rates would save me several hundred dollars per year.

 

Not a happy Fido puppy.

 

 

*** Edited title for clarity ***

Accepted Solution

Re: Fido Roam Price Increase?

Hey @3699

 

Welcome to the Community Smiley 

 

Thanks for the feedback! We always work to make sure our prices remain competitive and to offer you options to keep your cost low while travelling abroad. We know you guys love the service and many of our customers are using more data than ever while travelling. The price increase will help balance the increased costs associated with offering the service. 

 

We still offer many great perks with our plans such as Data Bytes giving you unlimited data for 1 hour 5 times per month. 

 

Hope that helps! 

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Former Moderator FidoPamela
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Re: Fido Roam Price Increase?

Hey @3699

 

Welcome to the Community Smiley 

 

Thanks for the feedback! We always work to make sure our prices remain competitive and to offer you options to keep your cost low while travelling abroad. We know you guys love the service and many of our customers are using more data than ever while travelling. The price increase will help balance the increased costs associated with offering the service. 

 

We still offer many great perks with our plans such as Data Bytes giving you unlimited data for 1 hour 5 times per month. 

 

Hope that helps! 



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I'm a Participant Level 1 bitex
I'm a Participant Level 1

Re: Fido Roam Price Increase?

Is'nt this illegal? According to CRTC, the maximum roaming that you can charge is $100 per month. 

I travel often to Europe and this is almost doubling the cost. 

 

Do you pay a bill after you use your wireless service? If so, you have the right:

to limit your data overage charges to $50 a month and your data roaming charges to $100 a month for your entire account, regardless of the number of devices or users associated with the account. 

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Senior MVP Senior MVP
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Re: Fido Roam Price Increase?

Hello Bitex,

 

  Welcome to the community!

 


@bitex wrote:

Is'nt this illegal? According to CRTC, the maximum roaming that you can charge is $100 per month. 

...

  I don't think that is quite true. The Wireless code states, a service provider must suspend national and international data roaming charges once they reach $100 within a single monthly billing cycle, unless the account holder or authorized user expressly consents to pay additional charges.

 

  The Wireless code specifies the cap is on roaming data charges and not merely roaming charges. There is no mention of any cap for call or messaging charges. The charges for Fido Roam are for using all services while outside of Canada. 

 

  I'm sure the legal departments of the mobile providers have gone over the specifics of these roaming offerings -- Bell & Telus also have similar Roam services to Fido/Rogers.

 

Hope this helps Smiley

 

Cheers


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I'm a Participant Level 1 canoedunk
I'm a Participant Level 1

Re: Fido Roam Price Increase?

I agree with you. Increasing the roaming daily rate by 40% and the maximum monthly rate by 110% does not seem reasonable. How can Fido justify this increase?

 

I'm not happy with this increase either and not satisfied with the Fido (non) response that they are working to keep our costs low while travelling. If you are working to keep our costs low you are doing a very poor job of it based on this price increase.

 

@Fido: A better response would be more transparent about the alleged "increased costs associated with offering this service". Can you tell us more about these increased costs and how they make this price increase necessary? When you increase your price so dramatically without a good explanation, it looks really bad on you.

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I'm a Participant Level 2 3699
I'm a Participant Level 2

Re: Fido Roam Price Increase?

Thank you for your reply and your explanation.

 

My dispute is that your account charges have gone up 110% on the Roam Like Home package in less than 1 year. Your costs could not have more than doubled in that period of time. It is now greatly more cost effective to purchase a US sim card, especially for customers with longer times in the US.

 

By the way, I believe the Data Bytes is not available to use when you are in the US. 

 

I know nothing will come of this complaint and that they will not walk back the price increases but as least I am making my disatisfaction known. 

 

I guess I am the whinny puppy in the Fido crowd...but thanks for a least listening.

 

 

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I'm a Participant Level 1 MJulieM
I'm a Participant Level 1

Re: Fido Roam Price Increase?

Little disgusted to see the increase in FIDO Roam in the USA up to $7/day now and up to 15 days/month!!  That is $105 for a month PLUS the cost of your current plan!!  Rip off I say.  I’ll go on suspension or cancel my plan and use a SIM card in my unlocked phone and pay 1/4 - 1/3 if that amount even in USD!!!

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Senior MVP Senior MVP
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Re: Fido Roam Price Increase?

Hello 3699,

 

  Welcome to the community!

 


@@369 wrote:...

By the way, I believe the Data Bytes is not available to use when you are in the US....


  Just to clarify, Data Bytes was not intended for use while roaming.

Data Bytes.jpg

Taken from here.

 

Hope this helps Smiley

 

Cheers


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Moderator
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Re: Fido Roam Price Increase?

Hey everyone!

 

I thought I'd join in to clear things up a bit. Smiley

 

We know how important it is for all our customers to get the best deal and value out of their services. We're constantly working to make sure that you're all getting the max out of our plans.

 

That said, we recently expanded Fido Roam to cover all postpaid customers, not just those on Pulse plans, and added more destinations in which Fido Roam is available. In order to manage the increased cost associated with this, and increased data usage our clients use while roaming, we had to review our pricing for this great feature.

 

I also wanted to confirm that, yes; Fido Roam is taken in to consideration for the $100 data roaming cap. Once you hit $100, your data would be blocked and you will be asked to accept to continue using your data.

 

Hope this helps!



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Former Moderator FidoJo
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Re: Fido Roam Price Increase?

Hey @MJulieM

 

We've moved your post, you'll see all the details about the increase in previous replies on this thread. 

 

That said, we definitively don't want to see you go. You've the option to opt-out from Fido Roam if you would like and go with Pay-Per-Use.

 

If you have any further questions, you can contact our customer service or we can send you a PM. 

 

Let us know Smiley 

 

 

 

 



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