My phone is roaming but I have not used text data or calling. Do I still get charged the daily roaming fee? If I do not use it?
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FidoRoam charges only apply if you use your service, texting/calling/data, while roaming. If you do not use any of your services, then you will not incur any charges for FidoRoam.
One thing that is important to remember is that, if you do not intend to use data while roaming, you need to ensure that you leave your data roaming set to off under your devices network settings.
Hope this helps!
The Fido customer rep was Ginny. Again texts received x 10.
This is information provided to me not my assertion. As you are aware my Fido bill does not indicate any activity including texts so I can only go by what Ginny told me.
You can learn all about Fido Roam here.
If you wish, we can double-check what usage caused the roaming fees on your account. Let us know and we'll send you a PM.
this is from the The Wireless Code, simplified Cap on data roaming charges
Welcome to the community!
Unless there have been recent changes to their policy, I believe Fido does abide by the Wireless code. The $100 cap was initially for roaming data overage fees and did not include regular Fido Roam fees. However, as of May 29th, 2018, Fido Roam was combined with all other data roaming pay-per-use fees under a single $100 cap (see here).
Did you have an issue where your services were not suspended once they reached the cap? You should note that if your travel spans two billing cycles, the second cycle begins a new cap limit.
Hope this helps 😀
If you haven't travelled anywhere, then you shouldn't have been charged for roaming. Do you live close to a border? Occasionally, phones close to the border might connect to a US cellular tower rather than a Canadian tower. Many of the affected areas have already had this issue addressed. However, there may be a US cellular tower which has not yet been identified to Fido as problematic.
You might consider contacting customer service to go over those charges with you. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.
Hope this helps 😀
I have not travelled anywhere. I do live across the water from US. I have called customer service and spent close to 4 hours with them and they are unwilling to reverse the charges. $273 worth.
I guess next step is file a complain with crtc and take to social media.