Fido Roam charge question

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I'm a Participant Level 2 a_mori78
I'm a Participant Level 2

Fido Roam charge question

My phone is roaming  but I have not used text data or calling. Do I still get charged the daily roaming fee? If I do not use it? 

 

Accepted Solution

Re: Fido Roam charge question

Hey @a_mori78!

 

FidoRoam charges only apply if you use your service, texting/calling/data, while roaming. If you do not use any of your services, then you will not incur any charges for FidoRoam. 

 

One thing that is important to remember is that, if you do not intend to use data while roaming, you need to ensure that you leave your data roaming set to off under your devices network settings. 

 

Hope this helps!

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I'm a Contributor Level 1 eurocrash
I'm a Contributor Level 1

Re: Fido Roam charge question

The Fido customer rep was Ginny. Again texts received x 10.

This is information provided to me not my assertion. As you are aware my Fido bill does not indicate any activity including texts so I can only go by what Ginny told me.

Cheers.

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Re: Fido Roam charge question

We are sorry about the misinformation you were provided @eurocrash. As @FidoAmanda mentioned, incoming SMS are not billed as you have no control over them. Only an outgoing usage is billed. 

 

You can learn all about Fido Roam here.

 

If you wish, we can double-check what usage caused the roaming fees on your account. Let us know and we'll send you a PM. Smiley

 

 



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I'm a Participant Level 3 kajad
I'm a Participant Level 3

Re: Fido Roam charge question

  this is from the  The Wireless Code, simplified Cap on data roaming charges

  1. A service provider must suspend national and international data roaming charges once they reach $100 within a single monthly billing cycle, unless the account holder or authorized user expressly consents to pay additional charges.
  2. A service provider must provide this cap at no charge.
  3. In all instances, this cap applies on a per-account basis, regardless of the number of devices associated with the account.
  4. Any amount that the customer pays in data roaming fees, whether via a roaming add-on (before use) or via overage fees (after use), counts toward this cap.
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Senior MVP Senior MVP
Senior MVP

Re: Fido Roam charge question

Hello Kajad,

 

  Welcome to the community!

 

  Unless there have been recent changes to their policy, I believe Fido does abide by the Wireless code. The $100 cap was initially for roaming data overage fees and did not include regular Fido Roam fees. However, as of May 29th, 2018,  Fido Roam was combined with all other data roaming pay-per-use fees under a single $100 cap (see here).

 

  Did you have an issue where your services were not suspended once they reached the cap? You should note that if your travel spans two billing cycles, the second cycle begins a new cap limit.

 

Hope this helps 😀

 

Cheers

 


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I'm a Participant Level 3 kajad
I'm a Participant Level 3

Re: Fido Roam charge question

I didn’t travel anywhere. 

Shouldn’t of been charged in the first place. And they always manage to squeeze in under $100/month. 

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Senior MVP Senior MVP
Senior MVP

Re: Fido Roam charge question

Hello again,

 

  If you haven't travelled anywhere, then you shouldn't have been charged for roaming. Do you live close to a border? Occasionally, phones close to the border might connect to a US cellular tower rather than a Canadian tower. Many of the affected areas have already had this issue addressed. However, there may be a US cellular tower which has not yet been identified to Fido as problematic. 

 

  You might consider contacting customer service to go over those charges with you. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

 

Hope this helps 😀

 

Cheers

 


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I'm a Participant Level 3 kajad
I'm a Participant Level 3

Re: Fido Roam charge question

I have not travelled anywhere. I do live across the water from US. I have called customer service and spent close to 4 hours with them and they are unwilling to reverse the charges. $273 worth. 

Not impressed. 

I guess next step is file a complain with crtc and take to social media. 

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Re: Fido Roam charge question

Hey @kajad

 

We've replied to your PM.  We'll continue with you there!  



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