Fido Roam charge question

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Fido Roam charge question

My phone is roaming  but I have not used text data or calling. Do I still get charged the daily roaming fee? If I do not use it? 

 

Accepted Solution

Re: Fido Roam charge question

Hey @a_mori78!

 

FidoRoam charges only apply if you use your service, texting/calling/data, while roaming. If you do not use any of your services, then you will not incur any charges for FidoRoam. 

 

One thing that is important to remember is that, if you do not intend to use data while roaming, you need to ensure that you leave your data roaming set to off under your devices network settings. 

 

Hope this helps!

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Solution

Re: Fido Roam charge question

Hey @a_mori78!

 

FidoRoam charges only apply if you use your service, texting/calling/data, while roaming. If you do not use any of your services, then you will not incur any charges for FidoRoam. 

 

One thing that is important to remember is that, if you do not intend to use data while roaming, you need to ensure that you leave your data roaming set to off under your devices network settings. 

 

Hope this helps!



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Re: Fido Roam charge question

I turn off the roaming already but eventually I was charged $7 US roaming.  does anyone know why?

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Re: Fido Roam charge question

Hey @JT2128!

 

I've moved your post here as it deals with a similar topic and @FidoAmanda's solution explains what can trigger FidoRoam charges.

 

If you have further questions, let us know!

 

 



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Re: Fido Roam charge question

just a minute international call costed me 12 dollors i need a answer

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Re: Fido Roam charge question

Hi 

Just want to ask my international charges

I went to Mexico ;I  turn off all the data roaming an just use the wiffi ; as i remember I run out once on battery ; pretty sure when it on again  i did the same practice (turns off data again) ,

Still must pay 198.32 CAD ; just because ? (12CaD/ day)

 

 

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Re: Fido Roam charge question

Hey @joseph5412 !

 

I've moved your post here. It seems you were billed for FidoRoam triggered by the phone call you made. The $12 allows you to use your services as you do in Canada for 24 hours.

 

Hope that helps!

 



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Re: Fido Roam charge question

Hey @Jessik_liliana

 

Welcome to the Community!

 

I moved your post here since the topic is similar. As mentioned in the solution to this thread, Fido Roam will kick in for any usage of your services (texting/calling/data).

 

Did you use any other services during your trip?

 

And you mentioned turning the Roaming Data off, did you do the same for the Mobile Data?

 

Let us know Smiley



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Re: Fido Roam charge question

hey all,

Thought I would share this feedback I gave on a recent support call. The headline here is you are auto-enrolled in Fido Roam even if it works against you economically. Be careful out there! Hope this helps.

 

"I was disappointed that I was subscribed to a $12 daily international roaming service while not actually having my phone and roaming turned on. Apparently I received text messages 10 text messages over 3 days and billed $36 for those messages no data was used and txt messages were not indicated on my invoice. the operator further informed me that text messages are .75 per message so if I was not enrolled in the international roaming service I would have been billed far less. Since issue was poorly addressed (I was only credited $20 still more than .75 per text) I informed Fido rep I will take my account to another provider. This was meant with no urgency and a goodbye.

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Re: Fido Roam charge question

Hey @eurocrash!

 

I have moved your post to this thread since it's related. 

 

I'm sad to see that your recent experience with Fido Roam did not match your expectations. 

 

We definitely wouldn't want to see you go over this so I would like to start off by clarifying a couple of things here.


As you can see in the solutions above, the Fido Roam daily fee only applies if you use the data, talk time and texts from your monthly plan while abroad, meaning you are only billed for what you use. The 24h period starts when you first use your phone that day.

 

Had your device been off, it would be impossible to incur any the Fido Roam daily fee. 

 

Also, incoming text messages do not trigger the Fido Roam daily fee as you have no control over someone sending you an SMS thus any charge related to SMS would be for outgoing SMS. 

 

You can choose to opt-out of Fido Roam for future trips if you prefer. If you decide to opt-out of Fido Roam, our regular roaming rates will apply when you travel. This means you’ll be charged full price for every minute, SMS/MMS and all of the data you use while roaming.



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