Hello RJCC,
Welcome to the community!
@RJCC wrote:...
The website says says in order to activate Fido Roam you need to turn on data roaming... the whole time I was away data roaming was turned off. ..
It's unfortunate you misunderstood the term data roaming. However that is not a Fido issue. It is a fact of newer cellular phones. Older cellular phones used to have a roaming setting as well as a separate data roaming setting. Disabling roaming would prevent all roaming while disabling data roaming would only disable roaming data, but allow for voice and message roaming. However, that separate roaming setting was removed from Android a while back (I'm thinking circa Jelly bean or Kitkat...). I'm not sure if iOS ever had a separate roaming setting, but I'm pretty sure they currently only have a data roaming setting.
That means, newer phones automatically roam. With data roaming disabled, it is still possible to roam with voice and messaging. The only way to prevent voice and messaging roaming is to enable a phone's Flight or Airplane mode. That's for all newer phones, regardless mobile provider.
The statement to enable data roaming is to remind people it needs to be enabled to use data. Since phones now automatically roam, the use of talk and text is inherent because there is no other setting.
@RJCC wrote:...My previous out of country experience with Fido I was charged standard per min rates, $3 / min, I just assumed it would be the same this time....
Fido was not trying to deceive anyone with Fido Roam. When your phone first connected to a foreign network, you should have received a SMS indicating your phone had connected outside of Canada with provided the daily rate for use.
Any use of your services -- using your device to make or receive a call, send a text message or use data while abroad -- will trigger the Fido Roam charge
Receiving SMS does not trigger the Fido Roam charges. However, you should note that the data within a MMS would be considered roaming data and would trigger the daily charge.
In addition, rejecting an incoming call should no longer trigger the Fido Roam charge either (see here).
If you opt out of Fido Roam, you would then use your services on a pay-per-use basis (see here for rates).
Hope this helps 😀
Cheers
This is all nice and beautiful.
Now the real solution... would be: to opt-in and opt-out at will.
The first part works. Here are the steps to opt-in to Fido Roam from your device via SMS :
*From a wireless device, open the text messaging inbox.
*Compose a new message.
*In the To field, enter the number 222.
*Press enter, next or return.
*In the message field, type the word ROAM.
*Press Send
*You'll get a confirmation message.
The second part? You'd think there is an elegant solution using the word UNROAM. Right?
Wrong!!! You actually must chat or call FIDO to opt-out of FIDO Roam.
(Before you rush away and try various obvious alternative keywords, send HELP to 222.)
woof-woof... 
Hello Cheebase,
@Cheebase wrote:...Here are the steps to opt-in to Fido Roam from your device via SMS...
Just to clarify, all Fido postpaid customers with a mobile plan are automatically covered by Fido Roam. There is no need to opt-in to the program. Texting ROAM to 222 merely confirms the status of enrollment (see here).
Yes, if you do wish to opt-out of Fido Roam, you would have to contact customer service. If you did opt-out of the program, travelling outside of Canada would roam using pay-per-use rates (see here).
Hope this helps 
Cheers
-
3856 views
-
14 likes
-
-
