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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Resolved! Transfer to Virgin

Greetings !! I'm currently on a billing plan with Fido, and if I need to change from Fido to Virgin, (in order to get some benefits about a package) and to keep the same number, do I need to pay a fee to Fido? Or is it better to cancel Fido alltogeth...

rushiparekh7 by I'm a participant level 3
  • 1498 Views
  • 1 replies
  • 0 likes

Paid too much!!!

Please Help Me!!!  I found that from this August, my bill jumped up to 700 from 70 !! which is significantly unnormal! I would like to know if there is issue or mistakes for the fido system! 

tonyyoung by I'm a participant level 1
  • 687 Views
  • 2 replies
  • 0 likes

Complaining about overcharge

My daughter's phone contract expired October 12, 2021 and we went to another provider for a cheaper monthly plan on October 16 2021.  Fido charged my daughter $45 per month and when I look to pay for her last month usage it went to $256.47 which shoo...

icon0406 by I'm a participant level 1
  • 589 Views
  • 2 replies
  • 0 likes

text doesn’t work

Hi! I just became a Fido User and I'm trying to figure out how it works ! I have a problem with my Text messages, I can text others when I don't have Internet connection but I don't receive the answer to them until I reconnect to Internet...how do it...

Antonella28 by I'm a participant level 1
  • 550 Views
  • 1 replies
  • 0 likes