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Didn't Receive Referral

Kunal4
I'm a Participant Level 1
I'm a Participant Level 1

Hi there! My FIDO account was activated on the 28th of May and since then, I have referred someone and also received a mail on unlocking an award related to my referral.  But I have not received any referral discount. I took a plan for three months and was told that one month would be free, but the amount charged so far has only been for three months and not two months.  Could someone kindly suggest what is happening?

1 REPLY 1

FidoNajat
Moderator
Moderator

Hey @Kunal4! You can find more information on our Refer a Friend program here. Please note that there are specific steps and conditions that need to be completed for the credit to be applied. Upon confirmation of compliance with the required conditions, you will receive your credit within 2 to 3 billing cycles. 

If you still have questions about your referral, feel free to contact the Fido Refer A Friend Program support team via their contact form here. They should get back to you in the next few days.