Hello Tsbchavez,
Welcome to the community!
I understand the anticipation about getting a new phone. I also understand the website might have indicated the device was available for pick-up at your selected store. However, online orders don't always get store stock as those are generally for actual in-store purchases. Local stores usually only order stock for their location and don't generally include stock for online orders. Even though the store might have stock, online orders still might need to wait for those devices to get delivered from the warehouse.
Unfortunately, it is rather common to have to wait for items to get delivered to the store from warehouses (or other stores) even though the pick-up location might have stock. It happens at Big Box stores as well. I had ordered items online from Bass Pro Shops and Walmart for pick-up at locally because those stores stated they had stock. In each case, I had to wait for the items to get shipped from the warehouse even though the stores had the items on the shelves.
I understand that customers can occasionally get items from store stock. However, I think that determination is made by their ordering system and not necessarily at the local store level. In both examples above, I had visited the stores and discussed the situations with them. Unfortunately, they had no access to the online orders. They couldn't even cancel the orders so I could just get one off of the shelves.
I also understand your line has already been upgraded for the purchase. However, service plans are upgraded at the time of purchase, not when customers to receive their new devices.
You should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. If you would like to discuss your situation, you would need to contact customer service.
Hope this helps 😀
Cheers
