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No email confirmation for online phone order

I'm a participant level 1
I'm a participant level 1

Hello, So I ordered a new phone online from June 3 2023 and up until now I haven't got the email confirmation to pick it up!



Hello @iamkelvin0409,


Did you check your spam/junk folder? It is also possible the order was not processed as yet if the email is not in your spam/junk folder I would suggest you contact customer service directly and they can look at your account and better advise you.

I'm a participant level 1
I'm a participant level 1

I placed an order yesterday for my new upgrade but i never got any confirmation email anywhere and my order doesn't show up on my account. should i place my order again? i talked to customer service and they said i don't have any orders. 

Hey @avab222! Welcome to the community. 🙂


Has there been any update since your last post? If not, you can also reach out to us via private message on our social media platforms (Facebook, Instagram, X, and Google) for support.