I am trying to upgrade my phone and phone plan and I can't proceed after step 2. I keep getting the following message: We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)
I have tried on a few different browsers (chrome, internet explorer, firefox), including emptying cache / deleting history. I also tried it on my phone browser (chrome). All give the same message after step 2. Any way to fix this so I can order online?
Hey there @c0keman!
Welcome to the community :),
You're one step ahead by attempting to troubleshoot this already. We'll need to have a closer look at your account as this is not related to the browser you're using. I'll be sending a PM your way in a moment.
Talk to you soon!
Hey michaelzz! Welcome to the community.
I'll be happy to help you with that, but I'll need to clarify a few things first. I hope that's okay.
1. What web browser are you using and is it up-to-date?
2. Have you tried to clear the cache and cookies and add our site to your browser's exception list.
3. Have you tried different browsers?
Let us know.