Cannot upgrade phone & plan online - Says Information is not Available

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I'm a Participant Level 1
I'm a Participant Level 1

Cannot upgrade phone & plan online - Says Information is not Available

Hi there,

 

I am trying to upgrade my phone and phone plan and I can't proceed after step 2. I keep getting the following message: We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436)

 

I have tried on a few different browsers (chrome, internet explorer, firefox), including emptying cache / deleting history.  I also tried it on my phone browser (chrome).  All give the same message after step 2.  Any way to fix this so I can order online?

 

Thanks

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Re: Cannot upgrade phone & plan online - Says Information is not Available

Hey there @c0keman!

 

Welcome to the community :),

 

You're one step ahead by attempting to troubleshoot this already. We'll need to have a closer look at your account as this is not related to the browser you're using. I'll be sending a PM your way in a moment.

 

Talk to you soon!



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I'm a Participant Level 1
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Re: Cannot upgrade phone & plan online - Says Information is not Availa

I have same issue as this. Did someone found a solution? Can someone help?

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Re: Cannot upgrade phone & plan online - Says Information is not Available

Hey michaelzz! Welcome to the community. Smiley

 

I'll be happy to help you with that, but I'll need to clarify a few things first. I hope that's okay.

 

1. What web browser are you using and is it up-to-date?

 

2. Have you tried to clear the cache and cookies and add our site to your browser's exception list.

 

3. Have you tried different browsers?

 

Let us know.



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I'm a Participant Level 1
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Re: Cannot upgrade phone & plan online - Says Information is not Availa

I've the same problem, really annoys me, tried clear cookies n everything.

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Re: Cannot upgrade phone & plan online - Says Information is not Availa

Hey @jjuuụ!

 

We suggest that you contact us here to upgrade your phone or change your plan. We'll be able to make the changes for you! 



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