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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Resolved! drivin' me crazy again.

<rant>Doesn't seem to matter if it is the app or the computer.My wife wants to look at a device upgrade from the BYOD to a newer iPhone. She has one of my lines.I log in to MyAccount  on the Android phone app. Click to her line, see the usage. Click ...

ROAMING ACTIVATION

I AM A FREQUENT TRAVELLER AND HAVE MY FIDO LINE ALWAYS ON.THIS YEAR I LEFT MONTREAL SINCE 12 FEBRUARY 2021 FOR SOME DESTINATIONS IN AFRICA. SINCE I LEFT CANADA UNTIL TODAY, I COULD NOT ACTIVATE MY ROAMING. THE FIDO LINE COULD NOT ROAM ON ANY NETWORK....

ADT2021 by I'm back
  • 1037 Views
  • 2 replies
  • 0 likes

Fee increase in value pack

I'm generally quite positive about Fido. In fact  recommeded it to a friend last week.  However, I just noticed an increase in my latest bill.  Value pack increased from $7 to $10.  I tried using the "Ask Jack" feature - what a waste of time that is ...

catsrule by I'm a participant level 1
  • 539 Views
  • 1 replies
  • 0 likes

Resolved! Change name on account

Hi All, I'm a new customer to Fido and already frustrated before first billing cycle. Bought my sim from loblaw mobile shop the teller updated my name wrong for account opening and didn't even give me any contract/ agreement also as a print out. This...

Santhosh92 by I'm a participant level 2
  • 1033 Views
  • 1 replies
  • 0 likes

Win back team don’t call me back

Hi there        They called me on last Wednesday and that time I'm busy tell them to call next day but until now I still don't receive a call back. Is any way to get them? Please help me also I got email offer more than 2 weeks ago but can't do nothi...

destinypooh1 by I'm a participant level 2
  • 565 Views
  • 1 replies
  • 0 likes