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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
High bill and no alert on plan change
Hi,Today, I recieved bill of almost $300 for monthly plan $45. After calling cutomer care, I learnt that I had a addon which was expired. I accept my mistake that I should have been aware of my addon and taken appropriate action on time.Though I am n...
Bill Dispute
Hi, I got charged a US Roaming fee when I was in Point Peleee National Park. Is there a way to dispute this charge? Thanks
No Answer from Credit Operation Department/ Fraud Department
To Whom May Concern, I am a loyal customer who has been with Fido for almost 10 years, never been late for payment. However, I am really disappointment with your credit operation team on dealing with my current challenges. Recently, I tried to a...
I did not get my referral credit
I referred my brother to join Fido, employee at the fido store in Ottawa did not bother to apply the referral between us to give me and my brother month free and customer service is not helping on this. My brother and I are considering to close our a...
Changing voicemail language from French to English
Hello,Just go off the phone with a Fido service rep who says she cannot change the voicemail prompts from French to to English.The Community say only Fido can do this.This creates a circular conversation resulting in the issue not being resolved for ...
