Charged for plan in advance

Charged for plan in advance

Charged for plan in advance

SOLVED
AL7789272239
I'm a Participant Level 2

Charged for plan in advance

WHen I decide to get Fido and applied by phone,then I have received simcard on March 11th and not been used yet but on the 16th, 5 days later before I have putting in the sim on my phone, I have been charged for full month fee of $50 dollars. I was told the payment cycle is the 16th of the month.It's not fair at all. and I have 4 people group together in the family and I got charged $250+ before using in this case. I hope someone can help for my doing business with FIDO

Accepted Solution

Re: Charged for plan in advance

Solved by Senior MVP Senior MVP

Hello AL7789272239,

 

  Welcome to the community!

 

  Firstly, if your username includes your phone number, you might consider changing it to one without personal information included. To do so, you would need to contact customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. 

 

  Sorry to hear you might not have understood how post-paid plans operate. You should note that the service start date occurs when you initially activated the line, not when you first use the services (see Terms & Conditions; section 2b). Once the line is active, you pay for the services whether you use them or not. You could activate a line and not put the SIM in a device for six months; you would still be responsible for paying for the six months of service.

 

  You should also note that with post-paid plans, each bill would contain monthly plan charges for the upcoming month plus any additional charges (ie overages, long-distance etc) from your previous month. Since it was your first bill, the additional charges would be prorated charges for March 11 to March 15 (see here and here). Have you had a chance to view the billing details? You can do so via My Account --> View & Manage Bill.

 

  If you would like to discuss your bill, you would need to contact customer service.

 

Hope this helps 😀

 

Cheers

 

 

View solution in context
3 REPLIES 3
AL7789272239
I'm a Participant Level 2

Hi,

Thank you for your reply to my post.

I have pick up the packerage from Fedex centre and not been activated all my 4 sim cards since but I have received invoice for $250+ from the date of March 11-16 for a full month charge without any advance notice or advise from Fido. I have not been disconnected with my curren supplyer.Please advise to help any of my options to get a fairness to my decission turning to Fido for business. Thanks!

Hello again,

 

  The SIMs are already activated when they ship the devices. When I referred to initially activated the line, I was referring to purchasing the plans. I apologise, I should have made that more clear. As mentioned previously, the service start date occurs when the lines are activated (ie devices/SIMs are shipped).

 

  Also previously mentioned, each bill would contain monthly plan charges for the upcoming month. So those bills would include monthly plan fees for March 16 to April 15, in addition to the prorated charges for those days other days in March.

 

  I understand you have not cancelled services from your previous provider. If you wish to port your phone number from that provider, your accounts with them would need to be active. You would then need to contact customer service to request the phone number port-over.

 

Hope this helps 😀

 

Cheers

 


Cawtau
Senior MVP

Hello AL7789272239,

 

  Welcome to the community!

 

  Firstly, if your username includes your phone number, you might consider changing it to one without personal information included. To do so, you would need to contact customer service. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. 

 

  Sorry to hear you might not have understood how post-paid plans operate. You should note that the service start date occurs when you initially activated the line, not when you first use the services (see Terms & Conditions; section 2b). Once the line is active, you pay for the services whether you use them or not. You could activate a line and not put the SIM in a device for six months; you would still be responsible for paying for the six months of service.

 

  You should also note that with post-paid plans, each bill would contain monthly plan charges for the upcoming month plus any additional charges (ie overages, long-distance etc) from your previous month. Since it was your first bill, the additional charges would be prorated charges for March 11 to March 15 (see here and here). Have you had a chance to view the billing details? You can do so via My Account --> View & Manage Bill.

 

  If you would like to discuss your bill, you would need to contact customer service.

 

Hope this helps 😀

 

Cheers